Junior Business Systems & IT Support Specialist

Strategic Database Research is seeking a technically savvy, adaptable person to support the systems and daily operations of our small in-office call center in Deerfield Beach.

This role combines desktop support, project setup, reporting, database work, troubleshooting, and learning the customized systems that keep our company operating.

We value candidates with the ability to look at an unfamiliar operational or technological process, understand how its parts relate, read existing formulas or code well enough to follow the logic, ask useful questions, and gradually build a working understanding of our business systems.

Responsibilities

• Provide first-line technical support for Windows workstations, monitors, headsets, printers, browsers, email, network connections, and common software issues.
• Set up and maintain projects in our custom productivity platform.
• Build and update call scripts, branching logic, project settings, and production team assignments.
• Prepare and import lists from client files, database queries, and internal sources.
• Monitor project record counts and supplement outreach lists as needed.
• Create, review, and customize client and internal reports using Excel and existing VBA-based tools.
• Perform routine data corrections and help ensure information remains consistent between Microsoft Access and MySQL.
• Support existing internal tools, automation, dashboards, and operational systems.
• Help monitor, troubleshoot, and escalate production system errors when necessary.
• Document recurring procedures, common problems, and solutions.
• Work with our senior technical specialist on issues involving code, databases, automation, and legacy systems.

• Strong general computer literacy and genuine technical adaptability.
• Ability to troubleshoot a wide variety of technology challenges logically and efficiently.
• Comfortable helping end users with limited technical knowledge.
• Able to read unfamiliar code, formulas, or queries and understand their general purpose.
• Strong attention to detail when working with business data and client reports.
• Willingness to learn specialized software and company-specific terminology.
• Reliable, patient, adaptable, and comfortable working independently.
• Able to work in person in Deerfield Beach, Monday through Friday.

Helpful Experience

Experience with any of the following is helpful, but expertise in every area is not required:

• Microsoft Excel
• Microsoft Access
• SQL or MySQL
• VBA
• Python
• Linux
• Windows desktop support
• Basic networking
• CRM or call-center systems
• APIs or automated reporting

Relevant skills may come from employment, school, technical training, internships, personal projects, or self-directed learning., * technical support or systems troubleshooting: 1 year (Preferred)

Pulled from the full job description Paid time off, * Full-time, W-2 position

• Monday through Friday
• In-person in Deerfield Beach, Florida
• Paid vacation
• Salary range depending on experience and demonstrated ability

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• Paid time off