Systems Admin / Tech Support

We are seeking a versatile and proactive Systems Administrator and End User Support Specialist to join our Managed Service Provider (MSP) team. In this multi-faceted role, you will deliver high-level technical expertise, manage Microsoft 365 cloud environments, maintain client network infrastructures, provide outstanding hands-on support, and assist in driving business growth by identifying technology refresh opportunities for our clients.

If you thrive in a fast-paced environment, enjoy solving diverse technical challenges, and take pride in exceptional client service, we want to hear from you.

Core Responsibilities1. Systems & Network Administration

• Manage, maintain, and monitor server environments and network infrastructure (Firewalls, VLANs, Wireless) to ensure maximum uptime (99.9% target) and security.
• Perform routine updates, patch management, system optimization, and monitoring across diverse client networks.

1. Microsoft 365 & Cloud Administration * M365 Tenant Management: Oversee user lifecycle management (provisioning/deprovisioning), licensing, group policies, and security/compliance settings within the M365 Admin Center. * Microsoft Intune: Configure, deploy, and manage endpoint management policies, MDM/MAM profiles, compliance rules, and automated app deployments for client workstations and mobile devices. * Exchange Online: Administer cloud email infrastructure, including mailbox management, transport rules, mail flow troubleshooting, shared mailboxes, and spam/phishing protection policies. * SharePoint Online & OneDrive: Manage permissions, site collections, structure, data access controls, and file sync/migration workflows for client teams.

2. End User & Escalation Support * Deliver responsive on-site and remote technical assistance for client staff. * Deploy, configure, and troubleshoot hardware, workstations, peripherals, and software applications. * Maintain clean documentation and clear communication on service desk tickets from intake through resolution.

3. Voice & Communications (VoIP) * Configure, implement, and support cloud and on-premises VoIP communication platforms. * Troubleshoot network-related voice quality issues, call routing, and user provisioning.

4. Client Relations & Growth * Identify technology improvement opportunities (e.g., hardware refreshes, M365 cloud migrations, security upgrades) during routine support. * Assist in recognizing potential leads and expanding services within existing client accounts.

• Experience: 2+ years of hands-on experience in desktop support, systems administration, or an IT service provider role (MSP environment experience strongly preferred).
• Microsoft 365 Knowledge: Demonstrated experience administering Microsoft 365, including hands-on experience with Microsoft Intune, Exchange Online, and SharePoint Online.
• Technical Skills: Solid understanding of core networking (TCP/IP, VLANs, Firewalls, DNS/DHCP), Windows/Mac OS environments, server management, and VoIP systems.
• Mobility & Travel: Must possess a valid driver’s license and maintain a reliable personal vehicle for frequent travel to local client sites.
• Communication & Professionalism: Strong interpersonal skills with the ability to explain technical concepts to non-technical users clearly and professionally.
• Security & Confidentiality: High ethical standards regarding data privacy, security protocols, and client confidentiality., * Microsoft 365 Experience: Briefly describe your hands-on experience managing Microsoft 365 environments, specifically highlighting work with Intune (MDM/MAM policies), Exchange Online (mail flow, security, troubleshooting), and SharePoint/OneDrive. Please note if this experience was in a multi-client or MSP setting.
• Mobility Confirmation: Confirm that you possess a valid driver’s license and maintain a reliable personal vehicle for travel between local client sites.

Pulled from the full job description

• Mileage reimbursement, * Competitive Pay & Overtime: Full-time, hourly position with overtime pay for hours worked beyond 40 per week.
• Travel Allowance: Standard mileage reimbursement provided at the current official IRS rate for all travel between client sites.
• Professional Growth: Hands-on exposure to diverse enterprise technologies, cloud systems, and network architectures across multiple industries.