INFORMATION TECHNOLOGY SPECIALIST II

Are you looking for a fast-paced and rewarding opportunity to play a key role in delivering mission-critical Enterprise technology solutions? The Employment Development Department (EDD) is seeking an experienced Business Analyst (IT Specialist II) to support the delivery of innovative applications and services that enhance customer experiences, reduce fraud, and improve operational efficiency. As part of EDD’s modernization efforts, the Business Analyst will serve as a critical liaison between business stakeholders and technical teams to ensure Enterprise solutions align with business needs, strategic objectives, and operational requirements. This is an exciting opportunity to collaborate with project managers, architects, developers, quality assurance teams, and business partners to deliver high-quality, customer-focused technology solutions. Under the general direction of the EDDNext Application Delivery Manager, the incumbent will lead business analysis activities throughout the system development lifecycle. Responsibilities include eliciting, analyzing, documenting, and validating business and functional requirements; facilitating stakeholder meetings and workshops; evaluating business processes; identifying opportunities for process improvement; supporting solution design; and ensuring requirements are accurately translated into technical specifications. The incumbent will also assist with change management, support user acceptance testing, and provide recommendations that promote continuous improvement and successful project delivery across Enterprise initiatives. This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee. Position located at 10969 Trade Center Dr., Rancho Cordova, CA 95670. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement., The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD. Department Website: http://www.edd.ca.gov, A Statement of Qualifications (SOQ) is REQUIRED. The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you will be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12-point Arial font, single-spaced, and must include a response to the statement below, including specific examples:

• Describe how your work experience and education qualify you for the role and responsibilities of this position based on the job posting.
• Describe your experience gathering, analyzing, documenting, and validating business and functional requirements for IT projects. Include the methodologies, tools, and techniques you have used. Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statement above will not receive further consideration and will be excluded from the hiring process., The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of “Not Qualified.” ADDITIONAL DEPARTMENT INFORMATION The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of State of California programs, policies, and business processes.
• Experience working in large-scale government, public sector, or other highly regulated environments is desirable.
• Strong written and verbal communication skills with the ability to reason logically, analyze complex business problems, and develop practical, customer-focused solutions.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify business needs, evaluate alternatives, and recommend effective solutions.
• Experience analyzing data, identifying trends, and using data to support business decisions and process improvements.
• Experience eliciting, analyzing, documenting, validating, and managing business and functional requirements for complex enterprise applications and systems.
• Knowledge of the Software Development Life Cycle (SDLC), Agile, Scrum, and DevOps methodologies.
• Experience developing business process models, workflow diagrams, use cases, user stories, functional specifications, and acceptance criteria.
• Experience collaborating with business stakeholders, developers, quality assurance teams, architects, project managers, and executive leadership to support successful project delivery.
• Knowledge of business analysis best practices, requirements management, business process improvement, and change management methodologies.
• Experience supporting user acceptance testing (UAT), validating business requirements, and ensuring delivered solutions meet business needs.
• Experience using requirements management, collaboration, and project tracking tools such as Azure DevOps, Microsoft Visio, SharePoint, or similar platforms.

3.83.8 out of 5 stars Sacramento County, CA Hybrid work $8,625 - $11,557 a month - Full-time, If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following, Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.