PROGRAM TECHNICIAN II

Under the general supervision of the Licensing Program Supervising Program Technician II (SPT II), the Program Technician II (PT II) works at the journey level in the Medical Board of California’s (MBC) Licensing Program’s Consumer Information Unit (CIU) and responds to a variety of requests from the public, organizations, applicants, and licensees for current information about the professions and occupations regulated by the Board and provides sensitive detailed program information and/or direction. In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job. You will find additional information about the job in the Duty Statement., The Medical Board of California works to develop an effective workforce by creating a foundation to enhance consumer protection, guide learning, and achieve MBC’s strategic vision. Learn more about the work you’ll do and MBC’s strategic direction by visiting https://www.mbc.ca.gov/Download/Reports/strategic-plan-2023.pdf., Filing Instructions If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts. Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information. Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Multiple positions may become available. Electronic Submission: Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement. U.S Postal Service Mail: Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement. Hand Delivery: Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays. Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Are you self-motivated, see the value in details, and enjoy serving the public? If you are, we would like to get to know more about you. We seek a talented individual with excellent communication skills, an analytical mind, patience, and a willingness to learn and explore. If your experience includes a background in government, policymaking, customer service, and/or project management, this may be a position you will enjoy.

• Excellent attendance, punctuality and dependability.
• Excellent computer skills using Excel, Word, and Outlook.
• Ability to communicate effectively orally and in writing.
• Ability to problem solve and make decisions.
• Able to work under pressure for time-sensitive, and high priority projects.
• Take initiative and work both independently and as a team member.
• Good interpersonal and analytical skills.
• Ability to meet deadlines.
• Ability to be flexible and adaptable to frequent workload changes.
• Knowledge of state licensing processes.
• Ability to lead a diverse group of individuals.
• Ability to provide excellent customer service.
• Ethics and Integrity.

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working., In order to be considered for this position, you must provide a Statement of Qualifications (SOQ) with numbered responses to each question, typed in 12-font (Arial), no longer than two pages, and must answer the following: 1). Describe your experience dealing with the public and/or providing customer service. 2). What skills and qualities can you bring to this position? Resumes may be included but will not take the place of a SOQ. Applications received without the SOQ and that do not provide numbered responses to each question will be disqualified. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. This position is with the Licensing Division of the Medical Board of California. Consumer protection is at the forefront of the decisions we make day to day and year to year. You will work among a knowledgeable workforce dedicated to: Accountability, Communication, Diversity, Employees, Integrity, Leadership, Service, and Transparency while fostering an environment of collaboration, continuous learning, and creativity/innovation. Together, we protect health care consumers through the proper licensing and regulation of physicians and surgeons and certain allied health care professionals and through the vigorous, objective enforcement of the Medical Practice Act, and promote access to quality medical care through the Board’s licensing and regulatory functions. In this position you’ll work with appointed board members, executives, managers, medical school deans, postgraduate training program directors, professional associations, and consumers to help resolve stakeholder issues, provide them relevant information, and implement licensing statutes and regulations to protect the public. The skills you build upon and/or develop in this position will provide you with an excellent foundation for future leadership and career growth opportunities. If you want to be part of a collaborative and effective team as we build on our success, we want to hear from you. The Medical Board has FREE PARKING and is located next to the Royal Oaks Light Rail Station.