Cloud Engineer

SUMMARY: Karpel Solutions is seeking an Azure Cloud Engineer to help design, support, and troubleshoot Azure cloud solutions for our company’s software applications. Cloud Engineers will work in a self-motivated team to advise on modern cloud infrastructure solutions to support the company’s SaaS product. Engineers will also partner closely with Karpel’s internal IT team as needed to support in-house system issues and improve the company’s overall network. Qualified applicants should have a strong background in IT; work well under pressure; are eager to learn and grow; and excel in a dynamic, changing, supportive environment., * Researches, evaluates, and recommends modern cloud infrastructure design improvements to ensure architecture is stable, performant, secure, and cost-effective

• Automates routine tasks using Infrastructure-as-Code deployments
• Servers as Tier 3 escalation for Windows Server and other cloud-related service issues
• Collaborates with support, application, and operation teams to align contributions with larger company initiatives
• Monitors resource stability & proactively corrects performance issues when they arise
• Enforces infrastructure best practices as outlined in the Azure Well-Architected Framework
• Supports and enforces Microsoft 365 security policies and best practices, such as MFA and Conditional Access
• Performs system administration tasks, including patching and configuration management
• Configures, monitors, and validates regular system backups to ensure data integrity and recovery capabilities
• Collaborates with other IT professionals and vendors to ensure seamless integration of systems and services
• Participates in ongoing training and attainment of manufacturer certifications to further develop technical skills
• Develops and maintains relationships with customers that further develop our company’s positive reputation through exceptional customer services
• Utilizes effective soft skills to work effectively both individually and among the overall IT team
• Other duties as assigned by the IT Manager

• Associate’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
• 4-7 years of IT experience, with at least two years as a System Engineer/Cloud Engineer
• Experience with managing cloud infrastructure platforms (preferably Azure)
• Expert knowledge of Windows Server OS, especially Virtual Machines, IIS, and SQL servers
• Strong knowledge of server maintenance, including cloud-native or third-party backup solutions and OS updates management
• Strong knowledge of Active Directory Domain Service and GPO management
• Intermediate to strong knowledge of best practices for cloud-native resources, including but not limited to blob storage, app services, PaaS SQL servers, load balancers/application gateways/Azure Front Door, Key Vault, AI Foundry, and related services
• Some degree of PowerShell proficiency
• At least 3 years of experience in supporting Microsoft 365 administration and services
• At least 3 years of experience in supporting Windows OS desktops and laptops
• Excellent communication skills with a customer service orientation and an ability to work well with all levels of the organization
• Able to demonstrate professionalism and empathetic behavior in the resolution of both routine and complex customer problems
• Manage multiple high-priority initiatives in a fast-paced, highly technical environment
• Highly self-motivated and organized
• Keen attention to detail
• Excellent troubleshooting and problem-solving skills
• Relevant technical certifications are a plus

DESIRED CERTIFICATIONS:

• Microsoft Azure Fundamentals or AWS Certified Cloud Practitioner
• Microsoft Azure Administrator Associate
• Microsoft 365 Fundamentals
• CompTIA: A+, Network+, Server+, Security+, Cloud+