Business Development Asscoiate

The Internet Sales Consultant provides sales and customer service support through phone, email, text, and online communication. This individual contributor role plays a vital part in generating appointments, supporting the sales team, and delivering exceptional customer experiences., * Answer inbound sales and service calls promptly, professionally, and courteously

• Make outbound calls to internet leads, unsold showroom traffic, past customers, and service clients
• Follow scripts and processes to ensure consistent communication and quality information gathering
• Schedule sales and service appointments that maximize both customer convenience and dealership efficiency
• Confirm upcoming appointments and follow up on missed ones
• Record all customer interactions accurately in the CRM system
• Respond quickly and professionally to internet inquiries via phone, email, and text
• Maintain a strong knowledge of dealership products, promotions, and services
• Collaborate with sales and service teams to ensure smooth hand-offs and customer transitions
• Meet or exceed daily, weekly, and monthly appointment and contact goals
• Provide exceptional customer service with a focus on retention and satisfaction

• Previous call center, BDC, customer service, or sales experience preferred
• Strong verbal and written communication skills
• Professional phone presence and active listening ability
• Proficiency with CRM systems, Microsoft Office, and basic computer skills
• Ability to multi-task and perform well in a fast-paced environment
• Goal-driven, self-motivated, and positive attitude
• High school diploma or equivalent required
• Ability to sit for extended periods while working on the phone or computer
• Occasional bending, lifting, and reaching (up to 15 lbs)

Pulled from the full job description

• Referral program
• Health insurance
• Pension plan
• Opportunities for advancement, Dixie Buick GMC offers competitive pay and a strong benefits package, including:
• Weekly pay plus additional monthly bonuses
• Hourly wage + performance-based bonuses or commission
• Health Insurance
• Pension Plan
• Career growth opportunities within the dealership
• Referral Program