nCino/Salesforce Prod Support

Patrick’s team sits between L2 Support and Product/Development supporting Wells Fargo’s Salesforce and nCino platforms. Their job is to investigate escalated production issues, perform root cause analysis, analyze backend data, validate defects, and determine whether an issue needs development resources or can be solved through a data fix, workaround, training, or process change. They essentially act as a filter between support and development so developers aren’t spending time on issues that don’t require code changes.

Salesforce experience (technical/backend preferred) SOQL or strong SQL experience Root Cause Analysis (RCA) Production/Application Support experience Strong data analysis skills Ability to investigate issues and determine true root causes Experience supporting enterprise applications Strong communication skills Ability to explain technical issues to business users and bankers Ability to work independently and connect the dots without everything being documented

Strongly Preferred:

nCino experience Financial Services experience Commercial Banking experience Commercial Lending experience Credit/Risk experience Salesforce Administrator experience Salesforce Developer experience Salesforce Business Analyst experience with technical/backend exposure

What Patrick Wants to See:

Candidates who can analyze data and “read between the lines” Salesforce backend experience Understanding of object relationships Production support and issue investigation Defect validation and troubleshooting experience Strong communication and stakeholder management Candidates who can bridge business and technology People who can communicate effectively with bankers and end users Self-starters who can figure things out without needing everything documented