PACE EMR Application Analyst & Trainer

The EMR Application Analyst & Trainer supports the Program of All-Inclusive Care for the Elderly (PACE) by optimizing clinical information systems, coordinating technology initiatives, developing workforce training programs, and improving interdisciplinary care team workflows. This role serves as a liaison between Clinical Operations, Information Technology, Quality Improvement, Compliance, and PACE leadership to ensure information systems effectively support participant-centered care.

The position manages EHR optimization, workflow redesign, regulatory reporting support, end-user training, organizational change management, and application support across all PACE service lines, including primary care, nursing, rehabilitation, social services, home care, transportation, and center operations.

The EMR Application Analyst & Trainer promotes efficient care coordination, regulatory compliance, data integrity, staff competency, and the successful adoption of technology that advances the PACE model of care., Clinical Information & Workflow Optimization

• Partner with interdisciplinary team (IDT) leadership to evaluate and optimize workflows supporting participant care delivery.
• Analyze clinical, operational, and regulatory processes to identify opportunities for workflow redesign and system optimization.
• Design, document, and implement workflows that support coordinated care across medical, behavioral health, rehabilitation, social services, transportation, and home care programs.
• Collaborate with Quality, Compliance, and Operations leadership to ensure workflows align with CMS, state, and other regulatory requirements.
• Evaluate workflow effectiveness and recommend enhancements that improve participant outcomes, operational efficiency, and staff productivity.
• Support development and maintenance of standardized clinical documentation practices.
• Ensure configuration and workflow changes are documented, tested, and communicated appropriately.

Program & Project Management

• Lead technology and operational initiatives supporting PACE strategic priorities, including EHR implementations, upgrades, system enhancements, and optimization projects.
• Develop and manage project plans including scope, timelines, milestones, resources, risks, and communication plans.
• Facilitate organizational change management activities including stakeholder engagement, communication planning, training, and adoption strategies.
• Monitor project performance and provide regular updates to executive leadership and operational stakeholders.
• Coordinate with vendors, consultants, and third-party partners to support project objectives and operational requirements.

Data Analytics & Regulatory Support

• Develop reports, dashboards, and performance metrics that support operational decision-making and quality improvement.
• Assist leadership with regulatory reporting requirements and data validation activities.
• Monitor data quality and integrity across clinical and operational systems.
• Analyze utilization, productivity, participant outcomes, and operational performance to support quality improvement initiatives.
• Collaborate with Quality Improvement teams to identify trends and opportunities for improvement.

Training & Workforce Development

• Design and deliver training programs supporting clinical systems, operational applications, and regulatory workflows.
• Develop curricula, training materials, job aids, workflow guides, competency assessments, and other learning resources.
• Facilitate onboarding and ongoing education for interdisciplinary staff, providers, and operational teams.
• Develop long-term learning strategies to support workforce competency and technology adoption.
• Coordinate training schedules, classroom logistics, virtual learning activities, and go-live support.
• Evaluate training effectiveness and implement continuous improvement initiatives.

Application Support & User Adoption

• Serve as a subject matter expert for clinical and operational software applications.
• Provide advanced application support by troubleshooting end-user issues and resolving Help Desk tickets.
• Support testing, validation, and deployment of new software releases and system enhancements.
• Identify user adoption barriers and implement solutions to improve system utilization and efficiency.

Additional Responsibilities

• Perform other duties within the scope of the position and contribute to cross-functional initiatives as assigned to support evolving program and operational needs.

Education: Bachelor’s degree in Healthcare Administration, Nursing, Health Informatics, Public Health, Business Administration, Information Systems, Education, or related field preferred.

Experience: Required

• Minimum three (3) years of progressively responsible experience in healthcare operations, clinical informatics, healthcare information systems, electronic health records (EHR), project management, workflow improvement, training, or a closely related healthcare field.
• Experience supporting and optimizing EHR systems and other healthcare information systems.

Preferred

• Experience supporting interdisciplinary healthcare teams and clinic operations.
• Experience with organizational change management, end-user training, healthcare technology implementations, and workflow design.
• Experience in PACE, Medicare, Medicaid, managed care, home health, senior care, or other integrated care delivery models.

Licenses/Certifications: Healthcare informatics, project management, EHR application, or training certifications (e.g., CAHIMS, CPHIMS, CAPM, PMP, CPTM, or vendor-specific EHR certifications) are strongly preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Strong critical thinking, analytical, and systems-thinking skills, with the ability to evaluate complex workflows and identify practical, innovative solutions.
• Demonstrated curiosity and a continuous learning mindset, with the ability to identify opportunities for improvement and adapt to evolving technology and operational needs.
• Ability to approach challenges with humility, self-awareness, and a collaborative, participant-centered mindset.
• Ability to think strategically and creatively while balancing regulatory requirements, operational efficiency, and user experience.
• Excellent organizational, project management, and time management skills, with the ability to manage multiple priorities and deadlines.
• Strong interpersonal, communication, facilitation, and training skills, with the ability to build trust and effectively engage diverse stakeholders.
• Proficiency with electronic health record (EHR) systems, healthcare information systems, Microsoft Office Suite, and other business applications.

Department: Operations

Reports To: Director of Health Plan Operations

FLSA Status: Exempt

Employment Status: Full-Time

Wage Range that the Company Expects to Pay: $3,200.00 - $3,528.00 bi-weekly