IT Operations & AI Performance Analyst I

Labcorp is seeking an IT Operations & AI Performance Analyst I to join our team in Durham, North Carolina.

Work Schedule: This is a full-time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility., AI-First Analytics & Automation

• Use approved AI tools such as Replit, Claude Code, and Cursor to explore IT service data, spot patterns, and identify opportunities to improve reporting, automation, and service quality
• Build and maintain automation workflows with AI-assisted development tools to reduce manual data collection and make recurring reports more reliable
• Apply AI assistance to documentation, data review, and analysis, validating outputs for accuracy and business context

Dashboard & Visualization Development

• Use AI-assisted development to design, build, and maintain Power BI and Microsoft Fabric dashboards that show system uptime, incident resolution time, SLO/SLA compliance, service health, and security-related measures
• Translate business and technical requirements into clear, actionable visuals that enable technical teams, managers, and leaders to easily understand and make informed decisions.

Data Preparation & Reporting

• Collect, clean, validate, and prepare data from ServiceNow, CMDB, monitoring tools, and other IT systems for reports and dashboards
• Support ServiceNow reporting for the IT Operational & Performance team by creating and maintaining reports, dashboard widgets, and metrics for incident, change, request, and service performance processes
• Help maintain accurate data, refresh schedules, and documentation for recurring reports and dashboards

Collaboration & Storytelling

• Partner with the Enterprise Data & Analytics team to align on approved data sources, definitions, and reporting standards
• Participate in meetings with Infrastructure, Cybersecurity, and Application teams to review performance measures, answer questions, and capture follow-up actions
• Help prepare summaries and presentations that explain trends, risks, and improvement opportunities in a clear way
• Document report logic, metric definitions, KPI, data sources, assumptions, and automation steps so others can understand and maintain the work, This position operates in a collaborative, fast-paced IT environment where AI-enabled thinking, clear reporting, quality, and continuous improvement are important. You will work with cross-functional teams including Infrastructure, Cybersecurity, Application Development, Enterprise Data & Analytics, and Business Leadership stakeholders.

What You’ll Gain

• Hands-on experience applying AI productivity tools to enterprise analytics, reporting, automation, and IT performance work
• Exposure to large-scale IT operations and performance management
• Mentorship from senior analytics professionals and technical leaders
• Opportunity to help improve how IT teams use AI, data, and automation to work more effectively
• A career path toward analyst, automation, data, or IT operations roles
• Work on visible projects that help improve IT service quality and business outcomes

Reports To

Executive Director, IT Operations & Performance Management

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Statistics
• Current or previous internship completed at Labcorp, * 1-2 years exposure to AI or machine learning concepts through coursework, projects, certifications, hands-on practice, or applied use of AI tools
• 1-2 years experience programming or scripting experience in Python, PowerShell, JavaScript, or a similar language for data analysis or automation
• 1-2 years exposure to Microsoft Fabric tools such as Dataflows, Lakehouse, data pipelines, or Synapse Analytics
• 1-2 years experience with ServiceNow experience or understanding of ITSM and ITIL practices, including incident, change, request, or problem management
• 1-2 years experience using data analysis and visualization tools (Replit, pandas, matplotlib, Plotly, or similar) to turn data into clear insights that support decision-making
• 1-2 years experience with IT operations measures such as;incident volume, SLA tracking, system availability, backlog, or monitoring alerts
• 1-2 years of experience in IT operations, analytics, business intelligence, service management, automation, or a related technical area

Additional Job Standards:

AI Productivity & Collaboration Tools

• Familiarity with AI development and productivity tools such as Replit, Claude Code, Cursor, Microsoft Copilot, GitHub Copilot, or similar approved tools
• Ability to use AI tools responsibly to support research, documentation, code review, automation, and analysis while checking work for accuracy
• Basic understanding of version control and collaboration workflows in Git or GitHub
• Willingness to learn new AI, analytics, automation, and development tools as business needs change

Technical Skills

• Working knowledge of Microsoft Power BI, including Power Query and basic DAX for data modeling and calculations
• Strong Microsoft Excel skills, including formulas, pivot tables, charts, and data cleanup
• Basic SQL knowledge for finding, filtering, and joining data
• Understanding of good dashboard design, data quality, and how to present metrics clearly

Mindset & Approach

• Strong analytical and problem-solving skills with attention to detail and data accuracy
• Curiosity about AI-first ways of improving IT operations, automation, reporting, and service quality
• Ability to learn quickly, ask thoughtful questions, and apply feedback
• Clear written and verbal communication skills for both technical and non-technical audiences
• Well-organized and able to manage multiple priorities, deadlines, and recurring reporting activities

AI & Automation

• Replit, Claude Code, and Cursor for AI-assisted development and automation
• Microsoft Copilot, GitHub Copilot, and other approved AI productivity tools
• Data analysis and visualization libraries for reporting and automation

Core Platforms

• ServiceNow (reports, dashboards, ITSM data)
• Microsoft Excel (data cleanup, analysis, charts)
• SQL databases and query languages
• Microsoft Power BI (Power Query, DAX, data modeling, dashboards)
• Microsoft Fabric (Dataflows, Lakehouse, data pipelines)

Collaboration & Documentation

• Bitbucket or GitHub for version control and collaboration
• Markdown, documentation tools, and standard operating procedures

The IT Operations & AI Performance Analyst is a full-time role for a motivated technology professional who thinks AI first about reporting, data visualization, automation, and service improvement. This role uses approved AI tools, data, and dashboards to help IT teams understand how services are performing and where improvements are needed across infrastructure, cybersecurity, applications, and service delivery.

Working within the IT Operations & Performance Management team, you will use AI-assisted approaches to build dashboards, maintain recurring reports, reduce manual work, and document key performance measures. You will gain hands-on experience with AI development tools such as Replit, Claude Code, and Cursor, alongside Power BI, Microsoft Fabric, ServiceNow, Excel, and SQL.

This role is a good fit for someone with a solid technical foundation, strong attention to detail, and curiosity about using AI responsibly in everyday IT work. You will work with senior team members and business partners to turn technical information into clear, useful insights that support better decisions.

Pulled from the full job description

• Tuition reimbursement
• Employee stock purchase plan
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.