IT Help Desk Technician

We are seeking a reliable and customer-focused IT Help Desk Technician to provide first-line technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of tickets, and delivering excellent customer service in a fast-paced environment.Essential Responsibilities

• Respond to and resolve help desk tickets via phone, email, and in-person support
• Troubleshoot hardware, software, operating systems (Windows/Mac), and basic network connectivity issues
• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
• Assist with user account management, password resets, and access permissions
• Document all support activities and maintain accurate ticket records
• Escalate complex issues to senior IT staff when necessary
• Provide clear communication and excellent customer service to all end users
• Support software installations, updates, and basic system maintenance
• Assist with inventory management of IT equipment and supplies
• Perform other related duties as assigned

• High school diploma or equivalent required; Associate’s degree in IT or related field preferred
• 1-3 years of experience in IT help desk, technical support, or similar role
• Strong knowledge of Windows operating systems; familiarity with macOS a plus
• Experience with Microsoft Office 365, Active Directory, and basic networking concepts
• Excellent troubleshooting, problem-solving, and communication skills
• Ability to explain technical issues in simple, non-technical terms
• Customer-service oriented with a professional and patient demeanor
• CompTIA A+ or similar certification preferred but not required
• Bilingual (English/Spanish) is a plus

Work Environment

• On-site role based in Downey, CA
• Ability to sit or stand for extended periods and lift up to 25-50 lbs (equipment)
• Occasional after-hours or weekend support may be required

Pulled from the full job description Flexible schedule, $24 - $35 per hour, based on experience and qualifications.To apply or for more information, please submit your resume.

Pay: $24.00 - $35.00 per hour, * Flexible schedule