IT Help Desk Technician II

This position offers an opportunity to work across various aspects of IT within a fun and relaxed atmosphere. The role involves active participation in small projects, addressing day-to-day technical issues, and effectively communicating progress while documenting technical work., * Provide Tier 1 and Tier 2 support for technical issues, ensuring resolution or escalating to Tier 3/environment administrators when necessary.

• Offer end-user support to improve Windows, Office, and ERP functionality on PCs and Macs, including regular updates to users on ticket status.
• Document corporate IT environment, ticket resolutions, and processes to maintain up-to-date technical records.
• Deliver technical IT support to individual and multi-user setups, including installation, configuration, and troubleshooting.
• Deploy end-user computers using Microsoft Intune and other IT deployment tools.
• Write and maintain thorough documentation for corporate processes and issue resolutions.
• Install and update software on end-user devices.
• Participate in IT projects, contributing to business process improvements across functional areas.
• Communicate technical issues and resolutions effectively with team members and stakeholders.

• Minimum of 2 years’ experience in a help-desk environment.
• Experience supporting IT in a business environment (2+ years preferred).
• Familiarity with mid-sized IT environments is a plus.
• Technical Skills:
• Proficiency with Windows and Microsoft Office.
• Knowledge of MacOS is preferred but not required.
• Experience with tools like Datto RMM, Microsoft Intune, and the Atlassian Product Suite.
• Ability to troubleshoot and support ERP systems.
• Soft Skills:
• Strong verbal and written communication skills.
• Excellent multitasking and time management abilities.
• Willingness to learn and adapt to changing business needs.
• Ability to work onsite as required., * Help Desk: 2 years (Required)
• Windows and Office: 2 years (Required)

Pulled from the full job description 401(k) Health insurance Retirement plan 401(k) matching Paid time off Employee discount Vision insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Buffalo Games is an American manufacturer and marketer of award-winning Party Games and finest quality Jigsaw Puzzles. Our products are manufactured in a self-owned and operated plant in Buffalo, NY. We take great pride in our manufacturing expertise and craftsmanship and relentlessly deliver on the highest quality standards and experience that our consumers have come to expect from Buffalo.