ENTRY-LEVEL IT TECHNICIAN

• Hiring for all positions at RealTime LLC is contingent upon successfully passing a background check, credit check, and drug test. Some positions require possessing and maintaining a valid driver’s license and providing proof of insurance upon request., Answer support requests that come in via phone calls, emails and the help desk system.

Perform level 1 and 2 resolutions in support of customer networked environments. Examples include desktops, servers, client/server and web based applications, and common peripherals such as smartphones, printers, and scanners.

Perform system administration tasks, adds/changes/moves of user and computer accounts, and directory permissions adjustments.

Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities.

Work effectively alone and with the team.

Respond to scheduled client issues promptly.

Perform issue and problem resolution remotely, on-site, or by providing clear instructions to end-users as needed.

Collaborate with colleagues and other resources in support of complex issues.

Manage and update various client/server applications, and escalate to vendor support as necessary.

Coordinate warranty hardware repairs with vendors.

Install and upgrade desktop and server-related software and hardware.

Contribute to a growing team.

Participate in after-hours on-call rotation.

Windows Servers 2019-2025

Microsoft 365

Network Administration, Active Directory, and domain account management

Local and network printing

Remote support of servers and workstations

Support of various enterprise client/server applications

Thin clients, remote desktop, remote access

Working with help desk, asset management, and remote monitoring applications

Enterprise communications applications

Experience with iOS and Android

Professional, personable, presentable, and flexible

MS Office suite experience, including Outlook and Visio

Requirements: Prefer 1-2 years of experience supporting and implementing networked computer systems in a business environment.

Excellent Customer Service focus, and communication skills via phone, email, and in person.

Ability to work alone and in a team environment.

Excellent analytical and troubleshooting skills.

Demonstrated ability to quickly learn new applications, systems, and requirements.

Understanding of call flow process, call handling, call priorities, and service level agreements.

Maintain and update documentation of issues, applications, and systems as these occur.

Knowledge of Windows-based server and desktop operating systems.

Maintain regular, timely contact with customers, ISP and vendors in support of customers and their systems.

Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate the technical information effectively and politely to non-technicians.

The desire to become an immediate contributor to our customers’ success.

Must be able to lift 40 lbs.

Valid driver’s license.

One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like.

Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools, such as ConnectWise, Tigerpaw, Autotask, Kaseya, N-Able, SolarWinds, WUG and the like., Candidate must pass background, credit check, and drug screen. Valid driver’s license required and proof of auto insurance will be required., Candidate must pass background, credit checks, and drug tests; possess and maintain a valid driver’s license, and provide proof of insurance upon request.

Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Opportunities for advancement Full-time

We believe that you should enjoy work and like your coworkers. We make every opportunity to break bread together including Chick-Fil-A Fridays! If you fit the description we’re looking for, then you’ll find a place where you can embrace your personality and thrive in an environment that understands work/life balance. We understand that people that enjoy their workplace produce greater results.

Realtime is the premier Managed Services Provider in the Southeastern US. We provide Information Technology Management, Service Desk Support, Strategic Direction, Audit, and Compliance support-under contract and on a consultative basis for SMBs anywhere in the country, but our focus is primarily on Southern Alabama and the Panhandle of Florida. RealTime has customers operating in twelve states.