IT Technician

• 1. What is DNS and how is it used?
• 1. What are 3 ways to stay on top of technology trends?
• 1. Can you explain what a BIOS is and does in 3 or more sentences?
• 1. What’s your go-to daily routine?
• 1. A customer has an issue with their cell phone, what are the first 4 questions you’d ask that person?

Local Managed Service Provider seeks a unique individual able to perform within a team environment who is highly motivated, and customer service focused. Implement, manage, recommend, and maintain systems and workstations of many small and medium businesses; able to perform the duties of IT Technician Level II. Possess interpersonal skills necessary to maintain & build strong client relationships. Ability to clearly and professionally communicate both written and verbally. Enthusiastically represents available service offerings to both new and existing clients.

Expert knowledge of:

• Configuring, implementing, and supporting Microsoft Windows PC’s and Servers
• Networking Troubleshooting (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model
• VPN Client Configuration
• Microsoft Office Products
• Microsoft Outlook configuration and troubleshooting
• 3rd party hardware and software troubleshooting
• Wireless networks
• Printing in a network environment (Print Server management; LDAP integration; user login scripting)
• Enterprise level antivirus software
• Troubleshooting with a mindset of businesses workflows

Advanced knowledge of:

• Remote Management Systems/Software/RMM Agents
• Microsoft 365
• Microsoft SharePoint
• Microsoft Azure
• Apple and Mac devices
• Data Backup & Restoration: BDR devices, Cloud backup service
• Firewalls and Networks
• VOIP Technologies

Basic knowledge of:

• Centralized mobile device management
• Virtualization technologies from host management to virtualized machine management and administration (Hyper-V, VMWare, Etc) including Private Cloud solutions
• DNS troubleshooting: A, MX, CNAME record management and troubleshooting

Desirables:

MSCE/MCP/MCTS, A+, Network+, Security+, IT Compliance knowledge (i.e.: HIPAA, FINRA, PCI, NIST, CMMC), Watchguard Certifications, help desk experience.

Characteristics:

• Works independently and efficiently manages time.
• Able to work with team members and provides significant contributions on projects, troubleshooting and client on boarding.
• Pleasant, positive personality and professional appearance.
• Skilled at utilizing resources and finding solutions. Passion for delivering outstanding service to customers and end users.
• Understands technical issues are only half the task, generating fans of our service is the goal.
• Desire to learn and demonstrate a great deal of “natural curiosity”. Willingness to take responsibility for mistakes. Stable work history and proven ability to work independently with minimal direct supervision.
• Attention to detail and quality of work.
• Excellent written and verbal communication skills at technical and non-technical levels.
• Documents work in a timely and understandable narrative manner daily.

Requirements:

Must have access to a dependable Internet Connection. Available for occasional on call and weekend hours. Personal, reliable transportation and ability to drive to multiple client locations. Occasional heavy lifting, bending, climbing, crawling, reaching., Associates Degree or equivalent (Required)

Experience:

IT support: 3 years (Required)

License/Certification:

Driver’s License (Required)

Work Location:

Erie, PA and surrounding locations (on site is required both in the office and at client locations)

Job Type: Full-time

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off, * Health insurance
• Paid time off
• Retirement plan