Solutions Analyst

The Solution Analyst partners with non-profit organizations to successfully support Blackbaud Raiser’s Edge NXT solutions and provide personalized support services. This role understands fundraising products with a working knowledge of financial accounting and can help lead project success by relating best practice methods to a non-profit environment that helps the client with a timely and effective solution., * Ability to support solutions within Blackbaud Raiser’s Edge and related products

• Ability to Learn and Understand key fundraising terminology and concepts to be an effective member of the operations team and a resource to potential clients
• Partners with the Operations Manager to ensure successful managed service solutions are provided to the client
• Focused on attention to detail in entry of data
• Understands and performs processing on philanthropic gifts into the Raiser’s Edge and producing acknowledgment of those gifts in MS Word merges
• Persistent in asking questions that can help problem solve issues
• Can have fun in the workplace with a mid-size organization seeking to better the non-profit sector as a partner in philanthropic innovation

• 1-2 years of successful database related experience preferred but not required
• Working knowledge of Microsoft Office Suite of products
• Willingness to be creative and work towards a positive customer experience
• A motivated member of the team willing to contribute to the overall success of the organization
• Travel may be required (10%)

PREFERRED EXPERIENCE REQUIREMENTS

• Experience in the non-profit sector a plus
• Experience working with Blackbaud products and related certification a plus, High School Diploma, Associate degree preferred but not required, Experience with MS Office products, attention to detail and ability to communicate information to clients through both verbal and written communication methods.

Parental leave, 401(k), Health insurance, 401(k) matching, Paid time off, Dental insurance, Paid sick time, Paid holidays Full-time 8 hour shift, Monday to Friday Colorado Springs, CO 80921, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid sick time
• Paid time off
• Parental leave

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift - Monday-Friday

Work Location: This position will require in-office training for the first 90 days to complete the training period. Following successful completion of training, there may be a potential for a Work From Home option.

Pay: $24.00 per hour, * 401(k)

• 401(k) matching
• Health insurance
• Paid time off