Application Support Engineer

• Diagnose application issues, perform root cause analysis, and deliver timely resolutions to minimize disruption to business operations.

• Support the ongoing maintenance and enhancement of enterprise applications using relevant development tools, frameworks, and scripting technologies.

• Partner with business stakeholders, technical teams, and third-party vendors to clarify issues, define solutions, and ensure smooth support activities.

• Execute and coordinate application testing efforts to validate fixes, confirm performance, and reduce the risk of recurring defects.

• Prepare and maintain clear technical documentation covering system behavior, support procedures, known issues, and configuration details.

• Assist with release planning, change control, and deployment activities to ensure updates are implemented accurately and with minimal operational impact.

• Work within established software development life cycle practices to support application changes from analysis through production readiness.

• Monitor application performance and stability, identifying opportunities for improvement in reliability, security, and supportability. Requirements * Bachelor’s degree in Computer Science or a related discipline.

• At least 3 years of experience in application development, support, or implementation work.

• Hands-on experience with Microsoft SQL Server and familiarity with application data troubleshooting.

• Working knowledge of one or more relevant technologies such as Angular, React, C#, VB.NET, Visual Studio, PowerShell, Salesforce, or .NET.

• Experience with software development life cycle processes, including testing, issue tracking, and release support.

• Strong analytical thinking and problem-solving ability, with a structured approach to diagnosing technical issues.

• Effective communication skills and the ability to work both independently and collaboratively in a team environment.

• Banking industry experience and knowledge of financial products, payment systems, SharePoint administration, UiPath development, or application security practices are preferred. Technology Doesn’t Change the World, People Do.®

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