Help Desk Technician (Tier 1)

Bayside Networks is looking for a new help desk and on site technician to assist our clients with Microsoft-based technologies such as Windows and products within Office365.com. A person with help desk with prior experience working for an MSP is preferred, but is not a requirement.

Most of our senior staff started here in a help desk position here where they learned and grew over the years both in terms of earnings and responsibility level in our company.

If you are the “IT person” at a small to medium sized company, looking to expand your horizons and be exposed to diverse technology systems and clients - we could be a great fit for you. We are specifically interested in someone that has proven experience supporting end users and their devices (pc’s, smartphones, etc).

Candidate “must live in or be able to commute within” the San Diego area. Travel and onsite visits with clients will be required. Self-learning and a genuine interest in the field is also greatly valued. The position is often self-directing and will require a candidate to be self-motivated, adaptable, and resourceful., * Provide direct end-user helpdesk support

• Manage identity management systems such as Active Directory/Office 365
• Maintain and troubleshoot technologies, including, but not limited to: Active Directory, DHCP, DNS, Office 365, Windows Servers/Workstations, Remote Access VPN, cloud applications, and networking equipment
• Ticket and document all work performed throughout the day
• Escalate issues to senior engineers
• Occasionally assist with projects under directives from project managers

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * 1-2 years of experience working with Helpdesk and system administration preferred

• Knowledge and experience managing and supporting Active Directory/Office 365
• Knowledge and experience configuring networking equipment and hardware firewalls
• Have experience supporting users in business environment
• Advanced knowledge of desktop support
• Ability to troubleshoot, rebuild, reconfigure, and repair Windows desktop OS
• Basic knowledge of cloud services, such as Office 365
• Superior oral and written communication skills
• Demonstration of ongoing professional development
• Have excellent customer service skills
• Care about the quality of your work
• Authorization to work in the U.S., a valid D/L, car and insurance
• Must pass a background check - required by multiple clients of ours.

Desired Skills and Qualifications

• Bachelor’s Degree in related field
• Ticketing/service tracking experience
• MCSE, MCSA, MCP, CCNA
• Mac OS and iOS familiarity
• IOS/Android
• Virtualization technologies, especially Hyper-V
• Prior MSP experience preferred

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Compensation: 68k (full time) DOE + bonus program, with growth potential We offer a health care allowance, Dental, Vision, IRA Plan, Training plan, and PTO for full time employees., * 401(k)
• Health insurance
• Paid time off

Bayside Networks is a San Diego based IT Consulting Firm that focuses on providing professional technological assistance and excellent customer service to cultivate valuable, enduring client relations. Established in 1986, the company was initially created to resolve technical issues that exceeded the capability of computer stores. The company’s success is based on his customer-centered approach, which has led to referrals by many satisfied clients. Today, Bayside Networks serves over 100 San Diego based companies and non-profit organizations across many different industries, ranging from 10 to 500 users.