Service Desk Technician

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Answers queries by email, telephone, and instant messaging
• Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
• Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using the Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
• Routes calls to product line, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Maintains ownership of incidents from end-to-end.

• Positive customer service attitude.
• Detailed technical problem-solving approach.
• Excellent interpersonal communications skills.
• Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.
• Ability to move between work sites as required.
• Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations - preferably, Space Force.
• AA/AS, 3+ years’ experience or related experience
• Ability to obtain an Interim Secret Clearance within 3 months of hire
• Secret Security Clearance preferred
• Information Assurance Level II Certification (Security+)
• Location: Onsite at LAAFB (Los Angeles, CA)
• Travel: Up to 10%, 3 + years of related experience
• may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA - CompTIA - CompTIA Travel Required

Less than 10% Citizenship

Pulled from the full job description 401(k) matching Paid holidays Internal mobility program, * 401K with company match.

• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays., The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Own your opportunity to support our nation’s defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure., Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate., We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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