IT Support Engineer

As a versatile IT Support Engineer, you serve as the critical bridge between foundational operational support and high-level strategic implementation. You are responsible for the health, security, and integrity of the enterprise environment, demonstrating the agility to handle a broad spectrum of challenges-from resolving day-to-day user needs to spearheading complex system-wide architectural improvements. Acting with high autonomy, you manage technical workflows, implement robust security controls, and deliver reliable support while strictly adhering to enterprise standards., * Manage and sustain proactive security compliance measures as a top priority, ensuring continuous alignment with CMMC and NIST 800-171 requirements.

• Maintain and enforce Zero Trust Architecture (ZTA) principles across enterprise security platforms as a core operational priority.
• Collaborate on system-wide architectural improvements and long-term strategic planning alongside standard infrastructure troubleshooting.
• Execute standardized change management protocols and operational procedures to guarantee infrastructure stability and security.
• Provide comprehensive technical support and develop high-quality documentation to facilitate proactive maintenance and standardized service delivery.

Core Operational Support

• Technical Support: Provide first-level support for hardware and software issues.
• Troubleshooting: Identify and resolve issues related to systems, networks, and applications.
• Ticket Management: Handle support tickets, escalate when necessary, and ensure timely resolution.

• Documentation: Maintain records of issues and resolutions for future reference and continuous improvement.

• Develop and maintain automated workflows using scripting languages like PowerShell and Bash to streamline CI/CD pipelines and operational efficiency.
• Configure, optimize, and secure enterprise network infrastructure, including the management of advanced routing, switching, and firewall protocols.
• Strengthen enterprise security posture through proactive threat hunting, regular vulnerability assessments, and the enhancement of incident response protocols.
• Serve as the primary point of contact for technical escalations, providing rapid resolution for end-user issues and system incidents across all service levels.

• Proficiency in managing and securing enterprise systems within a Zero Trust framework.
• Strong understanding of NIST 800-171 and CMMC compliance frameworks.
• Expertise in maintaining high-quality operational documentation and technical SOPs.
• Advanced troubleshooting skills for secure enterprise-grade hardware and software platforms.
• Understanding of DevOps practices, including automation scripting and CI/CD pipeline implementation.
• Advanced proficiency in network administration, focusing on optimization and security of routers, switches, and firewalls.
• Knowledge of cybersecurity operations, specifically in threat hunting, vulnerability management, and incident response.
• Demonstrated experience in rapid diagnostic and resolution of end-user technical inquiries, ensuring high availability and user productivity., * Must be able to obtain and maintain a TOP SECRET security clearance.
• Proven experience in security-focused IT support within a compliant enterprise environment.
• Demonstrated ability to manage systems and processes independently while meeting rigorous security standards.

Clarity Innovations is a trusted national security partner, dedicated to safeguarding our nation’s interests and delivering innovative solutions that empower the Intelligence Community (IC) and Department of Defense (DoD) to transform data into actionable intelligence, ensuring mission success in an evolving world.

Our mission-first software and data engineering platform modernizes data operations, utilizing advanced workflows, CI/CD, and secure DevSecOps practices. We focus on challenges in Information Warfare, Cyber Operations, Operational Security, and Data Structuring, enabling end-to-end solutions that drive operational impact.

We are committed to delivering cutting-edge tools and capabilities that address the most complex national security challenges, empowering our partners to stay ahead of emerging threats and ensuring the success of their critical missions. At Clarity, we are people-focused and set on being a destination employer for top talent, offering an environment where innovation thrives, careers grow, and individuals are valued. Join us as we continue to lead innovation and tackle the most pressing challenges in national security.