Sr Operations Enablement & Solutions Analyst

The Sr. Operations Enablement & Solutions Analyst serves as AV Production’s lead resource for AI, automation, and knowledge management initiatives, analyzing business needs, operational processes, and solution performance to design, configure, test, deploy, and continuously improve approved solutions. By leveraging AI, workflow automation, data-driven insights, and continuous improvement practices, this role advances operational excellence, enhances the employee experience, strengthens service quality, and delivers measurable business outcomes. Working closely with Operations, business stakeholders, and Tech Services, the position acts as a subject matter expert, driving business process transformation, establishing solution standards, and ensuring the responsible adoption of AI-enabled technologies across AV Production., * Lead the identification, prioritization, and development of AI, automation, and knowledge management opportunities across AV Production.

• Serve as the primary subject matter expert for AI-enabled business process transformation initiatives and AI adoption strategies across AV Production.
• Analyze operational processes, performance metrics, and key performance indicators (KPIs) to identify inefficiencies, uncover improvement opportunities, and recommend data-driven solutions that enhance productivity, service quality, and business outcomes.
• Architect, configure, test, deploy, and optimize AI agents, automation workflows, and business solutions utilizing approved enterprise platforms, business applications, and data sources.
• Partner with Operations leaders, business stakeholders, and Tech Services to translate business objectives into scalable AI, automation, and knowledge management solutions.
• Establish solution design standards, implementation methodologies, governance frameworks, and technical best practices supporting AI, automation, and knowledge management solutions.
• Evaluate architectural alternatives and provide recommendations to leadership regarding scalability, security, governance, operational readiness, and business impact.
• Define and maintain standards for responsible AI usage, risk mitigation, compliance, security controls, data governance, and enterprise solution governance.
• Review and approve AI and automation solutions for operational readiness, governance compliance, and alignment with established standards and best practices.
• Develop prototypes, pilots, and production-ready solutions that improve productivity, streamline workflows, enhance employee experiences, and drive operational efficiency.
• Lead testing, validation, and user acceptance activities to ensure solutions meet business, operational, technical, and compliance requirements.
• Organize, optimize, and govern knowledge sources, content standards, metadata structures, and taxonomy frameworks that support AI-powered solutions and enterprise search capabilities.
• Partner with subject matter experts to establish, validate, and maintain business-critical knowledge assets and information repositories.
• Configure and optimize solutions within approved enterprise platforms including Copilot Studio, SharePoint, Airtable, Workfront, Claude, and related business applications.
• Consult with senior leaders and stakeholders regarding AI adoption opportunities, business process redesign initiatives, automation strategies, and emerging technology capabilities.
• Lead initiatives that drive measurable improvements in efficiency, productivity, service quality, employee experience, and cost optimization.
• Measure, communicate, and report business value, operational improvements, productivity gains, and return on investment resulting from AI and automation initiatives.
• Monitor solution adoption, performance metrics, and user feedback to identify opportunities for optimization, expansion, and increased business value.
• Influence business process redesign efforts that extend beyond individual solution implementation to support broader organizational improvement and operational effectiveness.
• Research, evaluate, and pilot emerging AI and automation technologies and provide strategic recommendations supporting future business innovation.
• Mentor, educate, and support leaders, stakeholders, and end users in the effective adoption and utilization of AI-enabled tools and solutions.
• Maintain solution documentation, architecture standards, governance artifacts, implementation records, and related support materials.

• Bachelor’s Degree or equivalent work experience.
• Three (3) to five (5) years of progressive experience in business technology, automation, AI solutions, operations enablement, process transformation, knowledge management, systems administration, or related disciplines preferred, but not required.
• Experience leading enterprise or cross-functional technology initiatives preferred.
• Experience working with AI, automation, workflow, knowledge management, or related enterprise platforms required.

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

This position will support our AV Production team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX.