Support Engineer / L2 SME - Looker - Remote / Telecommute

CYNET SYSTEMS INC.

Secaucus, NJ, United States

9 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$93,600.0 - $104,000.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Data Analysis Program Optimization Identity and Access Management SQL Databases Looker Analytics

Job description

Lead resolution of Major (P1/P2) incidents and coordinate stakeholder communications.
Perform advanced troubleshooting of complex Looker reporting, dashboard, model, and performance issues.
Own Root Cause Analysis (RCA) and drive corrective/preventive actions.
Ensure SLA compliance through service governance and operational oversight.
Conduct monthly service reviews and present service performance metrics.
Engage with business stakeholders to review priorities, issues, and enhancement opportunities.
Approve and validate releases, deployments, and production changes.
Perform capacity planning, usage trend analysis, and platform optimization.
Drive automation and continuous service improvement initiatives.
Mentor L2 support engineers and provide technical guidance.

Requirements

3+ years of BI/Analytics support experience.
Hands-on experience with Looker dashboards and reporting.
Knowledge of SQL troubleshooting.
Understanding of Incident, Service Request, and Change Management processes.
Experience in access management and user support.
Strong troubleshooting and analytical skills.
Strong verbal and written communication skills., * Looker.
BI/Analytics.
SQL.
Incident Management.
Service Request Management.
Change Management.
Access Management.
Root Cause Analysis.
Capacity Planning.

Benefits & conditions

Our Benefits Include:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Disability Insurance (Short-Term and Long-Term)
Life and AD&D Insurance
Paid Sick Leave (where required by applicable state or local law)
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program (EAP)
Career Growth and Professional Development Opportunities

About the company

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.