Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

Seeking a dedicated Tier 1 System Administrator to deliver frontline technical support, incident management, and user administration within an enterprise IT environment. In this role, you will be the initial point of contact for technical support, resolving hardware, software, and connectivity issues across multiple channels. You will manage end-to-end ticketing, maintain IT asset inventories, document troubleshooting procedures, and escalate complex incidents to Tier 2 and engineering teams as needed., Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems. Log, track, update, and route incident and service request tickets using ServiceNow, ensuring detailed documentation of symptoms and troubleshooting steps taken. Diagnose and resolve hardware, standard software, operating system, and basic network connectivity issues. Perform account management tasks, including password resets, account unlocks, and user access provisioning. Install, configure, update, and troubleshoot software, operating systems, and computer peripherals (monitors, printers, scanners). Assist with the inventory management and tracking of IT assets (laptops, peripherals, and related accessories). Author knowledge base articles and document standard operating procedures for recurring technical issues to facilitate self-service and team reference. Recognize and immediately report potential cybersecurity incidents or policy violations to security leads. Provide peer mentoring and onboarding guidance to junior technicians and trainees.

High School Diploma / GED plus at least 5 years of hands-on technical/customer support experience, OR Bachelor’s Degree in an IT-related field (0 years required). Certifications: DoD 8570/8140 IAT Level 1 baseline certification. CompTIA A+ CE and/or CompTIA Network+ CE. Ticketing Systems: Demonstrated hands-on experience using the ServiceNow ticketing platform. Support Skills: Proven track record in professional customer service, incident management, and explaining technical concepts clearly to non-technical users.

This position offers a comprehensive benefits package designed to support employees both personally and professionally: Comprehensive Health, Dental, and Vision Insurance Basic Life and Disability Insurance Paid Time Off (PTO) and Paid Holidays Paid Parental Leave 401(k) Retirement Plan with Company Match Tuition Reimbursement for continued education and professional certifications An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.