Senior UX/UI Designer (Remote)

This role is hands-on and execution-focused, supporting user-centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. The designer will also contribute UI and high-fidelity prototyping work grounded in Human-Centered Design (HCD) principles, translating research insights and user needs into tangible, testable design artifacts.

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders

• Partner with designers and independently create UI designs and high-fidelity prototypes grounded in Human-Centered Design (HCD) principles, ensuring solutions align with veteran needs, clinical workflows, and usability best practices

• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives

• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations

• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities

• Translate user insights and UX guidance into product-specific flows, interactions, and recommendations

• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback

• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback

• Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead

• Participate in accessibility and usability forums supporting continuous product improvement

• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

• Bachelor’s degree in a relevant discipline or equivalent practical experience.

• 8-10 years of relevant UX, UI, usab