Maintenance Dispatcher/Administrator

The Maintenance Dispatcher / Maintenance Administrator is responsible for supporting the Maintenance Department by entering, assigning, tracking, and closing Work Orders (WOs). This role coordinates daily maintenance workflow, assists with scheduling, audits tool and equipment maintenance records, and ensures proper documentation and communication across departments. This position requires strong organizational skills, a high level of attention to detail, and the ability to work in a fast-paced manufacturing environment., Other duties may be assigned. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of Company policies and procedures related to job safety, including safety rules and regulations. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable Company policies and procedures. In the event of uncertainty or lack of knowledge of Company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

• Create, enter, and maintain Work Orders (WOs) in the CMMS or maintenance tracking system.
• Assign Work Orders to appropriate maintenance personnel based on skill, urgency, and availability.
• Track progress of WOs and follow up with technicians to ensure timely completion.
• Close completed Work Orders with accurate labor hours, parts usage, and maintenance notes.
• Prioritize emergency or high-impact maintenance requests.
• Serve as the primary point of contact for maintenance requests from production supervisors and support departments.
• Communicate equipment breakdowns and job status updates to production and leadership.
• Coordinate with maintenance leads and supervisors to schedule planned work.
• Issue job packets, maintenance instructions, documentation, and required permits (LOTO, hot work, etc.) as applicable.
• Maintain and audit records for tool calibration, tool repairs, and preventative maintenance schedules.
• Ensure compliance with internal audit requirements and customer/industry standards.
• Track upcoming tool maintenance due dates and notify responsible personnel.
• Maintain documentation of calibrated equipment and ensure accurate labeling and traceability.
• Maintain maintenance logs, inspection forms, downtime records, and daily activity summaries.
• Assist with maintaining parts inventory records and issuing parts for Work Orders.
• File, organize, and archive maintenance paperwork both digitally and physically.
• Support preventive maintenance (PM) program by generating PM WOs and tracking completion.
• Assist with preparing reports for audits, meetings, supervisors, and management.
• Communicate clearly with maintenance personnel, production, supervisors, and engineering.
• Escalate critical maintenance issues to leadership when necessary.
• Ensure all work order documentation and procedures comply with safety and quality standards.
• Responsible for providing regular updates on departmental performance metrics through the effective use of dashboards.
• Responsible for Purchase Order / Invoice reconciliation and follow-up

• Strong ability to read and interpret maintenance logs, forms, instructions, and basic technical information.
• Ability to write clear Work Order notes, maintenance summaries, and professional correspondence.
• Strong data entry accuracy and ability to manage multiple tasks simultaneously.
• Proficiency with CMMS systems (or willingness to be trained).
• Ability to solve basic scheduling and coordination problems in a fast-paced environment.
• Strong communication skills with both maintenance and production teams.
• Basic knowledge of industrial equipment terms, tooling, and maintenance processes is preferred., * High school diploma or GED required.
• 1-3 years of administrative, dispatching, maintenance support, or manufacturing experience preferred.
• Experience with CMMS systems (Fiix, MP2, SAP PM, eMaint, etc.) a plus.
• Equivalent combination of education and experience will be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

For informational purposes only, the range of pay for this role is $22.00 to $30.00 US Dollar (USD) Hourly based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company’s Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company’s bonus multiple, based on the Company’s performance in the applicable quarter. Employees will receive 80 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company’s medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company’s 401(k) plan.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.