Level 2 Network Engineer

We are seeking a skilled Level 2 Network Engineer to provide on-site technical support and operational management of our telecoms network infrastructure. This role is responsible for diagnosing and resolving complex network issues escalated from Level 1 support, maintaining network performance, and supporting network deployments and upgrades., * Provide Level 2 support for network incidents, problems, and service requests

• Troubleshoot and resolve complex faults across IP, MPLS, LAN/WAN, and telecoms networks
• Perform on-site network diagnostics, maintenance, and repairs
• Manage escalations from Level 1 support and liaise with Level 3 engineers and vendors when required
• Monitor network performance and proactively identify potential issues
• Configure, install, and maintain network equipment (routers, switches, firewalls, CPE)
• Support network upgrades, migrations, and new service deployments
• Maintain accurate documentation, network diagrams, and incident reports
• Ensure compliance with SLAs, security standards, and change management processes
• Participate in on-call or out-of-hours support as required
• Travel to customer sites and company locations as needed, including occasional short-notice travel to London and Manchester

Do you have a valid Driving License license?, Do you have experience in Telecommunication?, The ideal candidate will have strong hands-on experience in telecoms environments, excellent troubleshooting skills, and the ability to work independently on customer and core network issues.

As part of a small and fast-paced team, flexibility and a proactive attitude are essential. The role will require regular driving to customer and network sites, as well as occasional last-minute travel to London and Manchester to support operational requirements, deployments, or critical incidents., * Proven experience in a Level 2 Network Engineer or similar role

• Strong knowledge of TCP/IP, BGP, OSPF, EIGRP, DNS, DHCP, VLANs, routing and switching
• Experience in a telecoms or ISP environment
• Hands-on experience with technologies such as MPLS, VPNs, VoIP, and WAN connectivity
• Familiarity with network monitoring and ticketing systems
• Ability to troubleshoot under pressure and work to strict SLAs
• Strong communication skills and customer-focused approach
• Full UK driving licence and willingness to travel regularly

Desirable Skills & Qualifications

• Industry certifications (e.g. CCNA, CCNP, JNCIA, or equivalent)
• Experience with vendor equipment such as Cisco, Juniper, Fortinet, or similar
• Knowledge of fibre, Ethernet, and last-mile connectivity
• Basic scripting or automation experience

Personal Attributes

• Methodical and detail-oriented
• Strong problem-solving mindset
• Able to work independently on-site
• Team-focused with a proactive attitude
• Comfortable working in a small team environment with changing priorities and occasional urgent travel requirements