Senior Integration Engineer - ServiceNow ITSM & ITOM

We are seeking an experienced Senior Integration Engineer to design, develop, and maintain enterprise-grade integrations between ServiceNow ITSM and ITOM modules and a diverse ecosystem of business and technology platforms.

The successful candidate will be responsible for architecting scalable, secure, and resilient integrations that support IT Service Management, Event Management, Discovery, CMDB, Asset Management, Monitoring, Cloud Operations, and Automation use cases. This role requires strong technical expertise in ServiceNow integration technologies, API design, middleware platforms, cloud services, and enterprise integration patterns.

The engineer will work closely with ServiceNow platform teams, enterprise architects, operations teams, infrastructure teams, application owners, and third-party vendors to deliver business-critical integrations and automation solutions.

Key Responsibilities

Integration Architecture & Design

• Design end-to-end integration architectures for ServiceNow ITSM and ITOM solutions.
• Define integration strategies, patterns, standards, and best practices.
• Evaluate system interoperability requirements and recommend appropriate integration approaches.
• Produce high-quality technical designs, solution documentation, and architecture diagrams.
• Ensure integrations are scalable, secure, resilient, and support enterprise governance standards.

ServiceNow ITSM Integration Development

• Build and maintain integrations supporting:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Configuration Management Database (CMDB)
• Asset Management
• Develop bi-directional integrations with:
• Monitoring toolso Identity platforms
• ERP systems
• Collaboration tools
• Cloud platforms
• DevOps toolchains

ServiceNow ITOM Integration Development

• Develop integrations supporting:o Discoveryo Service Mappingo Event Managemento Operational Intelligenceo Cloud Discoveryo Cloud Managemento Orchestrationo CMDB Data Sources
• Integrate ServiceNow with enterprise observability and monitoring platforms including:
• Azure Monitor
• Dynatraceo Splunk
• AppDynamicso Datadog
• SolarWinds
• SCOM

API & Middleware Engineering

• Develop REST, SOAP, GraphQL, and event-driven integrations.
• Leverage:
• ServiceNow Integration Hubo Flow Designer
• MID Servers
• Web Services
• Scripted APIs
• Build integrations using middleware solutions such as:
• Azure Integration Serviceso MuleSoft
• Boomio Workatoo Informaticao Kafka

Automation & Orchestration

• Implement automated workflows to reduce manual operational effort.
• Design event-driven automation patterns for incident creation and remediation.
• Develop orchestration solutions supporting infrastructure and cloud operations.
• Improve operational efficiency through workflow automation and self-healing capabilities.

CMDB & Data Quality

• Support CMDB integration strategy and governance.
• Design CI ingestion and reconciliation mechanisms.
• Ensure data integrity and compliance with CMDB standards.
• Build automated validation and data quality monitoring processes.

DevOps & Platform Engineering

• Implement CI/CD pipelines for ServiceNow integration deployments.
• Maintain version control and release management processes.
• Promote Infrastructure as Code (IaC) and automation best practices.
• Support platform reliability, monitoring, and operational excellence.

• 8+ years of enterprise integration engineering experience.
• 5+ years working with ServiceNow platform integrations.
• Proven experience implementing integrations across ServiceNow ITSM and ITOM capabilities.
• Experience delivering integrations in large-scale enterprise environments.
• Experience working in Agile delivery teams.

Technical Skills

ServiceNow

Strong experience with:

• ServiceNow ITSM ServiceNow ITOM Discovery CMDB Service Mapping Event Management Integration HubFlow Designer MID Server Business Rules Scripting Scoped Applications ServiceNow APIs

Integration Technologies

• REST APIs SOAP APIs Webhooks GraphQL OAuth 2.0 OpenID Connect JWT SAML

Programming

Proficiency in:

• JavaScript Python PowerShell Java (desirable)

Cloud Platforms

Experience with:

• Microsoft Azure AWS Google Cloud Platform

Data & Messaging

• Kafka RabbitMQ Event Grid Service Bus JSON XML ETL technologies

DevOps

• Git Azure DevOps Jenkins GitHub Actions CI/CD deployment pipelines

Qualifications (desirable, not mandatory)

• ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist - ITSM/ DiscoveryServiceNow Certified Technical Architect

Key Competencies

• Ability to lead integration design discussions.
• Mentor junior engineers and developers.
• Establish engineering standards and governance.
• Partner effectively with architects, product owners, operations teams, and vendors.
• Translate business requirements into technical solutions.
• Present technical recommendations to leadership audiences.
• Strong analytical and troubleshooting skills.
• Ability to diagnose complex cross-platform integration issues.
• Focus on continuous improvement and operational excellence.
• Excellent verbal and written communication skills.
• Ability to document solutions for technical and non-technical audiences.

$90 - $120 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance