IT Support Specialist- Tier I (Weekend)

Provide Tier I IT desktop support and hospitality-related third-party vendor platform support to Edge’s commercial customers., * Serve as the primary point of contact for customers requiring technical assistance.

• Remotely assist users with desktop, printer, and other connected device troubleshooting.
• Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.
• Perform OS and other software and firmware updates and patch management.
• First-level identification and escalation of major incidents using the approved IT escalation processes.
• Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
• Perform network administration functions, user account permissions, and Active Directory changes.
• Follow up with clients to ensure issue resolution is complete and satisfactory.

Other Responsibilities:

• Assist in creating knowledge base articles, checklists, and FAQs.
• Willingness to learn industry-specific and proprietary management systems.
• Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
• Accommodate occasional shift changes based on coverage requirements and special events.

• Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
• Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users’ questions or issues.

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Disability insurance Full-time Holidays 6505 Windcrest Drive, Plano, TX 75024

Edge is a provider of integrated, managed voice, data technology systems, and services for business.