Remote Support Technician Tier 1

Job Description: As a Tier 1 IT Helpdesk Support Specialist, you will be the first point of contact for our clients, providing top-notch technical support over the phone. You will diagnose and resolve basic technical issues, ensuring a seamless user experience for our customers. Your ability to effectively communicate technical information to non-technical users will be key to your success in this role., * Answer incoming phone calls from clients across the United States, delivering excellent customer service.

• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Educate and guide clients through problem-solving steps in a clear and understandable manner.
• Collaborate with team members to provide comprehensive solutions and share knowledge.

• Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
• Basic understanding of networking and security principles.
• Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Customer-focused mindset with a passion for helping others., * High school diploma or equivalent; an associate or bachelor's degree in Information Technology or a related field is a plus.
• Prior experience in customer service or IT support is preferred but not required.
• Familiarity with IT ticketing systems is desirable.

• Opportunities for professional development and growth.
• Medical, Dental, Vision, 401K with company match, PTO, and many more
• Friendly and supportive work environment.
• The salary range for this position is $18.00 - $20.00 per hour.

About Us: Join our dynamic team at Corporate Technologies, a leading Managed Service Provider committed to delivering exceptional IT support and solutions to our clients across the United States. We are seeking a dedicated and enthusiastic Tier 1 Technician to join us at our Eden Prairie headquarters.