Deskside Support Technician

We are seeking a dynamic and proactive Deskside Support Technician to join our IT support team. In this vital role, you will be the frontline hero for resolving technical issues, maintaining hardware and software systems, and ensuring seamless user experiences across our organization. Your energetic approach and technical expertise will empower employees to work efficiently and confidently with their technology tools. This position offers an exciting opportunity to contribute to a fast-paced environment where problem-solving and customer service are at the forefront of daily operations., * Provide prompt and effective technical support to end-users via help desk tickets, phone, or in-person interactions, ensuring issues are resolved swiftly to minimize downtime

• Troubleshoot hardware problems related to desktops, laptops, peripherals, and mobile devices, performing hardware maintenance and repairs as needed
• Support operating systems including Windows, macOS, and Linux by diagnosing issues and applying appropriate solutions
• Manage user accounts and permissions through Active Directory management, including account creation, modification, and deactivation
• Assist with system administration tasks such as Windows Server administration, system updates, and network configuration
• Maintain computer networking infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to ensure reliable connectivity
• Document technical issues and resolutions accurately using tools like BMC Remedy or Jira for tracking support requests and workflows

• Proven experience in desktop support, IT support, or help desk roles with a strong focus on customer service excellence
• Technical proficiency with operating systems such as Windows (including Windows Server), macOS, and Linux environments
• Solid understanding of computer hardware components and troubleshooting techniques for hardware failures or upgrades
• Familiarity with network concepts including LAN/WAN architecture, VPNs, firewalls, and basic computer networking principles
• Experience with Active Directory management for user account administration
• Ability to perform technical troubleshooting support across various platforms and devices efficiently
• Excellent communication skills to clearly explain technical issues to non-technical users and collaborate effectively within a team

Join us as a Deskside Support Technician to be a key player in delivering exceptional IT service! Your enthusiasm for technology combined with your problem-solving skills will help create a productive environment where innovation thrives. We value proactive individuals who are eager to learn new skills while supporting our organization’s IT infrastructure. This paid position offers the chance to grow your career while making a tangible impact on daily operations.

Pay: $20.00 - $25.00 per hour

Experience:

• Desktop support: 6 years (Required)
• LAN/WAN: 4 years (Required)

$20 - $25 an hour - Contract