Desktop Support Technician

We are seeking a dynamic and proactive Desktop Support Technician to join our technology team! In this vital role, you will be the frontline hero for resolving technical issues, maintaining hardware and software systems, and ensuring seamless IT operations across our organization. Your expertise will empower users to work efficiently and confidently, fostering a productive and innovative environment. If you thrive in fast-paced settings, enjoy troubleshooting, and possess a passion for delivering exceptional customer service, this opportunity is perfect for you!, * Provide comprehensive technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly.

• Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices to ensure optimal performance.
• Manage user accounts and permissions through Active Directory to facilitate secure access to resources.
• Troubleshoot operating systems such as Windows and assist with system administration tasks to keep systems up-to-date and secure.
• Support computer networking setups including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures.
• Perform hardware maintenance, upgrades, and repairs to minimize downtime and extend equipment lifespan.
• Assist with help desk ticketing systems by documenting issues, resolutions, and follow-up actions to ensure clear communication.
• Collaborate with IT infrastructure teams on Windows Server administration tasks to support enterprise-wide systems.
• Conduct regular system backups, software troubleshooting, and hardware support to maintain a reliable IT environment.
• Communicate effectively with users at all levels by providing clear instructions and technical guidance with a positive attitude.

• Strong technical proficiency in operating systems such as Windows (including Windows Server) and familiarity with macOS is highly desirable.
• Excellent customer service skills with the ability to communicate complex technical information clearly and professionally.
• Proven experience in desktop support, hardware maintenance, and software troubleshooting within a corporate or enterprise setting.
• Knowledge of computer networking principles including LAN configuration, VPN setup, firewalls, and network security best practices.
• Experience managing user accounts via Active Directory management tools.
• Ability to perform system administration tasks related to Windows support and Windows Server environments.
• Familiarity with IT support ticketing systems for tracking issues efficiently.
• Strong problem-solving skills combined with a proactive approach to technical troubleshooting support.
• Effective communication skills that enable collaboration across teams and departments.

Join us in delivering top-tier IT support that keeps our organization running smoothly! This paid position offers an exciting chance to develop your skills while making a tangible impact on daily operations through energetic problem-solving and dedicated service excellence., * Desktop support: 5 years (Required)

• Microsoft Intune & Autopilot: 5 years (Required)
• macOS: 4 years (Required)

$26.96 - $27.00 an hour - Contract