Tech Support Engineer - Level 2

• Provide telephone/remote troubleshooting, training, and tech support to end users
• Work with proprietary security software to assist outside investigative agencies (FBI, Homeland Security, ICE etc.)
• Maintain accurate client network documentation
• Perform software installs and updates
• Set up and configure PCs, and networking equipment
• Assist with system/network deployment projects

· Experience providing desktop technical support to end users in a business environment or equivalent education / training.

· Must have configured at least 1 router professionally

· Basic Knowledge of Internet Protocol (TCP/IP, UDP, DNS etc)

· A+ or Network+ certification or equivalent a plus

· PC and Windows troubleshooting skills

· Ability to multi-task

· Ability to meet deadlines.

· Excellent listening and communication skills, * Help desk: 3 years (Preferred)

• Windows: 1 year (Preferred)

Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Opportunities for advancement Full-time 6000 Midlantic Drive, Mount Laurel, NJ 08054, · Competitive Salary

· Health, dental, vision insurance

· 401(k) w/match

· PTO

· Ample opportunity for career advancement

· Tuition Reimbursement/Continuing education opportunities

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year, * 401(k)

• 401(k) matching
• Health insurance
• Paid time off
• Tuition reimbursement

Prodigy, based in Mount Laurel, NJ, specializes in secure communications and commissary services for detention facilities. Prodigy has experienced incredible growth since our launch in February 2016. Prodigy services over 100 government agencies and has become a market leader in the United States. As we expand our product suite and geographic footprint, our addressable market will grow exponentially.

Prodigy’s leadership team has decades of experience in the Secure Communications market, and we take a targeted approach to expansion that will position us well for sustainable long-term growth

Our team is comprised of highly motivated professionals from diverse backgrounds. Prodigy will become the leading firm in secure communication services, we are poised to redefine the market with our mobile first technology package.

We’re looking to hire a full-time Level II support technician. You will integrate yourself directly into our amazing team of software developers and technicians supporting state of the art investigative AI biometric systems.