Junior Systems Administrator

Jr. Systems Administrator to join our team reporting directly to our Senior Systems Administrator. This role is split between two key workstreams: day-to-day IT

ServiceNow triage and support escalations, and hands-on iPad deployment as part of our growing iPad initiative.

Serve as a frontline responder for IT support requests via ServiceNow

Triage and resolve hardware, software, and connectivity issues for staff across multiple campuses

Escalate complex issues to senior team members with clear documentation

Assist with device lifecycle tasks, including imaging, asset tracking, and decommissioning

Support users on Mac, Chromebook, and iPad devices in a mixed-OS environment

Manage and support communication tools, including Zoom and Slack Endpoint Management

Assist with zero-touch enrollment and configuration of iPads via Jamf Pro and Apple School Manager

Coordinate with our provisioning partner to stage and verify device readiness

Validate MDM profiles, app deployments, and managed configurations prior to distribution

Support onsite iPad rollouts at school campuses

Document deployment steps, issues, and resolutions in our knowledge base

Do you have experience in macOS administration?, 2+ years of IT support, helpdesk, or systems administration experience

Hands-on experience with Jamf Pro for Mac and/or iOS endpoint management

Working knowledge of Google Workspace administration

Familiarity with Okta or a comparable identity/SSO platform

Comfort working in ServiceNow for ticketing and incident management

Experience supporting users across macOS, iOS/iPadOS, and/or Chromebook in a mixed-OS environment

Comfort in a fast-paced, high-demand environment with competing priorities

Strong communication skills. You’ll be working directly with teachers, operations staff, and school leaders

Self-starter who can take direction and run with it

Nice to Have

Experience with Apple School Manager or Apple Classroom

Familiarity with endpoint lifecycle workflows such as enrollment, staging, refresh, and decommission

Experience supporting or contributing to large-scale device migrations or fleet rollouts

Exposure to zero-touch deployment methodologies (DEP/ADE, MDM-based provisioning)

Experience with identity lifecycle management (i.e. onboarding, offboarding, and access workflows)

Familiarity with Chrome Browser Cloud Management or Google Admin for Chromebook fleets Jamf 100 or similar cert

Basic scripting or automation experience (Bash, Python, or PowerShell)

Familiarity with API-based administration (REST APIs, tools like GAM/GAMADV-XTD3)

Wall Street, NY 10005 Hybrid work $25 - $35 an hour - Contract