Help Desk Technician ($24/hr)

• Youll be part of a supportive, collaborative IT group during a busy, mission-critical time of year.
• Youll build real, transferable desktop support experience in a campus setting, supporting a wide range of users and issues.
• Youll have the chance to learn the organizations processes quickly and become a go-to resource for day-to-day IT support.

Responsibilities

• Resolve1525 support tickets/day, from sign-in issues to deeper troubleshooting
• Providedesktop supportand walk-up/onsite assistance for faculty and staff
• Deploy and set up laptopsfor new faculty/staff (imaging/configuration as needed)
• Supportclassroom/AV-related callsin coordination with onsite teammates
• Assist students withWi-Fi connectivityand basic laptop support
• Handle light account support such aspassword resets
• Communicate clearly: set expectations, provide updates, and escalate when appropriate

• 1 to 3 yearsof help desk / desktop support experience (internship experience considered for recent grads)
• Strong customer service skills with a professional, approachable communication style
• Hands-on troubleshooting ability (hardware/software, connectivity, basic account issues)
• Proficiency withMicrosoft Office Suite
• Comfortable workingfully onsiteand moving between buildings throughout the day

Preferred Qualifications

• Familiarity withAdobe Acrobat Pro
• Any exposure tocomputer imagingand/orActive Directory(password resets, basic support)

$24 an hour - Contract, * Pay Rate: $24/hour

• Work Arrangement: On-site in Worcester, MA 8am-5pm Monday-Friday
• Environment:Higher education (faculty/staff/student support)
• Job Type:Contract with strong potential to extend and possible conversion

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.