Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support., * Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.

• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.

• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.

• Support user account access and directory-related tasks, including basic administration within Active Directory.

• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.

• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.

• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.

Requirements * At least 2 years of experience in help desk, desktop support, or a similar end-user support position.

• Practical experience supporting Microsoft Windows 10 and general Microsoft desktop environments.

• Working knowledge of Active Directory for routine user and access-related support tasks.

• Strong troubleshooting skills with the ability to identify and resolve common hardware and software issues.

• Experience handling and prioritizing service desk tickets in a structured support environment.

• Clear verbal and written communication skills with a detail-oriented, customer-focused approach.

• Comfortable working fully onsite and providing direct, in-person technical assistance to users. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.