Sr. Customer Solutions Manager, Scale CSM

Experteer Overview In this role you guide AWS customers on their cloud journey, coordinating across teams to ensure value realization. You will help accelerate migrations, modernizations, and cloud adoption, while building strategic relationships with key accounts. The position emphasizes customer-centric outcomes, change management, and education to empower customers. You join a mission-driven, inclusive culture that values collaboration and mentorship, offering a high-visibility role with meaningful impact. Compensation / Benefits * Demonstrate strong stakeholder engagement across organizational levels, including executives * Maintain knowledge of current and emerging cloud technologies to unlock customer opportunities * Apply change management practices within project delivery * Accelerate customer adoption through education and active engagement * Help identify use cases and best practices for AWS adoption and implementations * Develop long-term strategic relationships with key accounts * Manage time efficiently and collaborate with sales and marketing teammates Tasks * 7+ years leading large-scale, technical or engineering programs with proven outcomes * 4+ years of customer-facing experience interacting with executives, technologists, or partners * Travel up to 30% * Bachelor’s degree in Science, Technology, Engineering, Math, or related field * Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines * PMP, SCRUM/Agile, or SAFe certification (preferred) Key requirements * Health insurance (medical, dental, vision) * 401(k) matching * Paid time off * Parental leave * RSUs and sign-on payments * Flexible work arrangements (work-life balance)

accounts * Manage time efficiently and collaborate with sales and marketing teammates Tasks * 7+ years leading large-scale, technical or engineering programs with proven outcomes * 4+ years of customer-facing experience interacting with executives, technologists, or partners * Travel up to 30% * Bachelor’s degree in Science, Technology, Engineering, Math, or related field * Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines * PMP, SCRUM/Agile, or SAFe certification (preferred) Key requirements * Health insurance (medical, dental, vision) * 401(k) matching * Paid time off * Parental leave * RSUs and sign-on payments * Flexible work arrangements (work-life balance)