IT Specialist

The IT Specialist supports authorized museum information technology, gallery and theater systems, public-facing connectivity, and digital infrastructure. The role maintains reliable, secure, high-uptime systems within the Contractor’s assigned scope and follows Coast Guard cybersecurity, access-control, and approval requirements., * Monitor and maintain assigned internal and public networks, including VLAN, VPN, Wi-Fi, workstation, and approved cloud/hybrid systems support. * Perform approved backup, restoration, data-protection, hardware-maintenance, and incident-support tasks within delegated authority. * Process and track authorized account, permission, onboarding, and off-boarding requests through Government-approved procedures; do not grant access outside delegated authority. * Provide technical support for gallery, theater, presentation, streaming, lighting-control, and approved museum-event systems. * Work with the AV Media Specialist and Exhibits Maintenance Technician to sustain digital displays, sensors, interactive components, and high-bandwidth media distribution. * Maintain the visitor Wi-Fi experience while preserving required separation from protected internal resources.

Bachelor degree in computer science, information technology, or a related field. * Three to six years of systems-administration or technical-support experience; museum, library, gallery, public-attraction, or other high-uptime experience is preferred. * An industry-standard certification such as CompTIA A+, Network+, or Security+. * Proficiency supporting Windows and macOS environments, network infrastructure, cybersecurity controls, cloud/SaaS platforms, and varied end-user and AV-adjacent hardware.

Preferred Qualifications * AWS, Azure, Google Workspace Administration, digital-asset-management, disaster-recovery, or high-availability public Wi-Fi experience. * AV integration experience, including multi-screen video, interactive touch tables, theater systems, or digital signage. * Ability to communicate technical risks and operating instructions clearly to non-technical staff and volunteers.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.