Release Specialist

Responsible for ensuring the proper release of vehicle titles when a loan is paid off or refinanced, ensuring that all legal and regulatory requirements are met. This role involves managing title documentation, coordinating with third-party vendors such as title companies, and facilitating the timely release of titles to customers or lienholders. This position plays a key role in maintaining accurate records, supporting the loan payoff process, and ensuring compliance with state and federal regulations related to vehicle lien release and title transfer., * Process and manage title release requests for vehicle loans that have been paid off, ensuring titles are released in accordance with company policies and state regulations.

• Review and verify loan payoff details, ensuring that all outstanding balances and fees have been paid prior to initiating the title release process.
• Coordinate with third-party title companies, dealerships, and lienholders to facilitate the timely release of vehicle titles.
• Prepare and submit necessary title release documentation, including lien release forms, to the appropriate parties (customers, lienholders, DMV) to ensure accurate title transfer.
• Ensure all title release activities comply with state-specific regulations and internal policies, maintaining up-to-date knowledge of local title and lien release laws.
• Maintain accurate and up-to-date records of title releases, ensuring that all documentation is filed correctly and can be accessed as needed for audits or regulatory reviews.
• Respond to customer inquiries regarding title release, providing clear instructions and ensuring a positive customer experience during the payoff and title release process.
• Identify and resolve any discrepancies or issues related to title documentation, such as missing or incorrect information, ensuring timely resolution of these issues.
• Communicate with the loan servicing and funding teams to confirm loan payoff and lien satisfaction prior to initiating the title release process.
• Track and monitor title release status, following up on delayed or outstanding title releases and ensuring the timely resolution of any issues that arise.
• Assist with preparing reports on title release activities, including volume, turnaround times, and any issues or concerns, for management review.
• Ensure compliance with company internal controls and regulatory requirements related to title release processes, including proper documentation and secure handling of sensitive information.
• Participate in training programs to stay informed about changes in state title and lien release laws, best practices, and company processes.
• Assist with process improvements, identifying opportunities to streamline the title release workflow and improve operational efficiency.
• Other duties as assigned/required

• Education: High school diploma or equivalent
• Work Experience: 1+ years in auto finance operations
• Previous experience in title management, loan servicing, or related fields, with a solid understanding of vehicle title release processes.
• Knowledge of state and federal regulations related to vehicle titles, liens, and title release requirements.
• Strong attention to detail and accuracy, with the ability to review and process title documents quickly and correctly.
• Excellent organizational and time management skills, with the ability to handle multiple title release requests simultaneously while meeting deadlines.
• Strong communication skills, with the ability to effectively interact with customers, lienholders, and third-party vendors.
• Proficiency in office software, including Microsoft Excel, Word, and other systems used for title tracking and document management.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
• Customer service-oriented mindset, with a focus on delivering a positive experience during the title release process.
• Ability to work independently and as part of a team, collaborating with other departments to ensure seamless title release operations.

Individual compensation packages are based on various factors unique to each candidate including, Best Practices, Communication Skills, Corporate Compliance, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Document Management, Documentation, Federal Laws and Regulations, Finance, Financial Operations, Identify Issues, Legal, Liens, Loan Funding, Loan Payoffs, Loan Review, Loan Servicing, Loans, Maintain Compliance, Microsoft Excel, Microsoft Word, Operational Improvement, Operational Strategy, Organizational Skills, Problem Solving Skills, Process Improvement, Record Keeping, Regulations, Regulatory Requirements, Release Management/Engineering, Reporting Skills, State Laws and Regulations, Team Player, Time Management, Training Program

The pay range for this role is $18.60 - $22.45 hourly.

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you’ll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.