Infrastructure Lead- IT

• Oversee Microsoft Azure, Microsoft 365, Active Directory, Group Policy and Entra ID services.

• Act as a senior technical escalation point and mentor infrastructure team members.

• Work collaboratively across IT and the business to deliver effective solutions.

• Lead infrastructure projects, upgrades, and continuous improvement initiatives.

• Manage infrastructure vendors, licensing, procurement, and service performance.

• Act as Technical Lead for the Information Security Program.

• Experience in a senior infrastructure role.

• Strong Microsoft Azure and Microsoft 365 administration skills.

• Experience managing Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, Cloud Connectors, and NetScaler (ADC / Gateway)

• Experience with Active Directory, Entra ID, identity management, and access controls.

• Strong Windows Server and virtualisation experience (Proxmox, VMware, or Hyper-V).

• Solid networking knowledge that includes DNS, DHCP, VPNs, firewalls, switching, and wireless networking.

• Knowledge of cyber security best-practice.

• Knowledge of backup, disaster recovery, and business continuity practices.

• Strong troubleshooting, communication, and stakeholder management skills.

• Experience managing suppliers or third-party service providers.

Desirable

• Experience within regulated industries such as life sciences, pharmaceuticals, biotechnology, or clinical research.

• Knowledge of GxP, ISO 27001, or similar compliance frameworks.

• Relevant Microsoft, Citrix, VMware, or security certifications.

Personal Attributes

• Collaborative and approachable leadership style.

• Able to balance strategic thinking with hands-on delivery.

• Strong customer and service focus.

• Comfortable managing competing priorities.

• Committed to continuous improvement.

Success Measures

• Reliable, secure, and resilient infrastructure services.

• Successful delivery of infrastructure projects and improvements.

• Strong cyber security posture and compliance.

• Strong stakeholder and supplier relationships.

• High levels of service quality and user satisfaction.

• A well-documented and scalable infrastructure estate.

• The Infrastructure Lead is responsible for the delivery, security, management and ongoing improvement of Resolian’s global IT infrastructure.

• The role combines technical leadership with hands-on responsibility across cloud services, networking, servers, virtualisation, Citrix, Microsoft 365, and end-user computing.

• The role includes leadership of a small infrastructure team, management of key suppliers, and delivery of infrastructure projects.