Sr. Desktop Support Tech 2

We are seeking an experienced Sr. Desktop Support Tech 2 to provide onsite desktop support for a long-term contract in Richmond, Virginia. The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities., * Provide onsite technical support for desktops, laptops, printers, and peripheral devices.

• Install, configure, troubleshoot, and maintain Windows 11 (or higher) operating systems.
• Support Microsoft Office, Outlook, and Microsoft 365 applications.
• Perform laptop refreshes, hardware replacements, and software installations.
• Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Run reports, identify recurring technical issues, and recommend improvements.
• Deliver excellent customer service while resolving end-user support requests.
• Document support activities and maintain accurate service records.

• Minimum 4 years of Desktop Support or IT Support experience.
• Strong knowledge of Windows operating systems (Windows 11 or higher).
• Experience with PC hardware, BIOS, drivers, peripherals, and networking.
• Hands-on experience with SCCM/SMS and remote support tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills.
• Experience gathering customer feedback and improving support processes.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Preferred Skills

• Experience with Microsoft 365 administration.
• Enterprise desktop support experience.
• Knowledge of IT service management best practices.