IT Support Technician - II

Diligent Delivery Systems is seeking an experienced IT Technician in our Houston corporate office. The IT Technician installs, maintains and repairs computer systems, networks and hardware components while providing technical support to users. Core duties involve troubleshooting system errors, setting up workstations, and maintaining network security for locations across our network.

The ideal candidate has a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems with great troubleshooting abilities and attention to detail. This position plays a key role in providing support for all areas of IT.

This position offers an exciting opportunity to contribute to a fast-paced environment where problem-solving and customer service excellence are valued. Join us if you’re passionate about leveraging your technical expertise to empower users through exceptional IT support!, · Hardware and Software Setup: Install, configure and update operating systems, software, computers, printers, and routers.

· Technical Support: Troubleshoot and resolve hardware, software and network connectivity faults via helpdesk, phone, remote access or in-person visits.

· System Maintenance: Monitor network availability, run data backups, replace damaged parts, and keep logs of repairs.

· Security and Compliance: Ensure network privacy, manage user access, and update anti-virus software.

· Strong understanding of computer systems, security principles, and network infrastructure (LAN/WAN)

· Ability to diagnose and fix complex software and hardware issues quickly.

· Ability to multitask, prioritize, and manage time efficiently.

· Excellent verbal and written communication skills.

· Goal-oriented, organized team player

· Support users on how to operate new software and computer equipment

· Detect, diagnose and troubleshoot problems related to hardware, software or organizational activities

· In-depth knowledge of internet security and data privacy principles

· Detect computer or network equipment shortages and place orders

· Comfortable in a diverse and fast-paced environment

· Ability to physically stand, bend, squat and lift equipment

Education and Certifications:

· High School Diploma or Equivalent required; associate or bachelor’s degree in computer science preferred.

· 5+ years’ experience in similar role is required

· Strong experience in Office365 environments

· Certifications like CompTIA A+ or Microsoft Certified Professional is a bonus., * IT support: 5 years (Required)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Diligent Delivery Systems is a nationwide logistics company utilizing thousands of independent owner-operator drivers who provide dedicated fleet-outsourcing, hot shot delivery and other logistics and courier services. Diligent operates a professional workplace environment. Many of our employees have been with the company for 10+ years.