Technical Support Specialist Level II

AIV, LLC

Houston, TX, United States

26 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Active Directory Cisco Systems VPN Client Computer Literacy Desktop Computing Issue Tracking Systems Microsoft Office Networking Basics Remote Access Technology Remote Desktop Services Software Engineering Software Systems Operational Systems

Job description

Responsible for all client hardware and software including computers, printers, scanners, faxes, Window 10, MS Office Suite, Cisco VPN client, Remote Desktop, mobile devices, all system tools related to client administration.
Identifies, researches and resolves technical hardware and software issues to meet or exceed end user’s satisfaction.
Advise users on appropriate application and technical actions.
Monitor and respond immediately to requests for technical support via ticket system, calls or emails.
Use ticket tracking system to document requests and issues to ensure a timely resolution.
Route issues and requests to appropriate IT administrators.
Identify and escalate situations that require urgent attention.
Stay current with system information, changes and updates.
Configuration of standard Office 365 and Exchange clients
Able to train and inform end users.
Configure file, print and remote access services
Set up new workstations for users (deploying equipment, checking over account setups).
Respond in timely manner to requests and issues
Configuration of standard Office 365 and Exchange clients
Supply after-hours support

Requirements

Window 10, MS Office 365 suite, .
Knowledge of basic computer hardware and software systems
Knowledge with desktop and server operations systems
Experience with Active Directory
Ability to conduct/troubleshoot research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Be skilled to handle multiple, concurrent tasks
Highly self-motivated and directed.
Strong attention to detail.
Proven analytical and problem-solving abilities.
Ability to manage work effects independently * Ability to perform responsibilities as assigned * Effective problem-solving skills
Strong written and verbal communication skills
Strong Documentation skills * Positive Attitude * Team-oriented
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment., * IT Associates Degree or equivalent an advantage
Minimum 4 - 5 years’ experience as an IT Help Desk technician.
General understanding of Active Directory, Group Policy, and basic network concepts a plus., Preferred
2 year(s): Window 10, MS Office 365 suite
2 year(s): Experience with Active Directory
2 year(s): Knowledge with desktop and server operations systems