IT Support Specialist

The IT Support Specialist provides day-to-day technical support and assist with maintaining the company’s IT systems and infrastructure. This position supports employees across multiple locations by resolving hardware, software, network, and account-access issues. The ideal candidate has Microsoft 365 experience, excellent troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users., Help Desk & End-User Support

• Provide technical support for desktops, laptops, mobile devices, printers, and other company equipment.
• Respond to help desk requests and resolve technical issues promptly.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist users with password resets, multifactor authentication, and account-access issues.
• Troubleshoot VPN, Wi-Fi, LAN, and general network-connectivity issues.

Systems Administration & Cloud Support

• Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID.
• Manage user permissions, security groups, file access, and distribution groups.
• Assist with Group Policy, system configurations, software updates, and patching.
• Administer Exchange Online mailboxes, licenses, and user provisioning.
• Support Intune, endpoint management, and hybrid Microsoft environments.

Security, Assets & Vendor Support

• Assist with cybersecurity initiatives, phishing awareness, and MFA deployment.
• Identify and report potential security incidents.
• Configure, deploy, maintain, and track company-issued devices.
• Support employee onboarding and offboarding from an IT perspective.
• Maintain accurate IT inventory and equipment-assignment records.
• Coordinate with vendors on escalated technical issues and third-party systems.
• Maintain clear documentation for IT procedures, systems, and troubleshooting steps.

Competencies:

• Assist with cybersecurity initiatives, phishing awareness, and MFA deployment.
• Identify and report potential security incidents.
• Configure, deploy, maintain, and track company-issued devices.
• Support employee onboarding and offboarding from an IT perspective.
• Maintain accurate IT inventory and equipment-assignment records.
• Coordinate with vendors on escalated technical issues and third-party systems.
• Maintain clear documentation for IT procedures, systems, and troubleshooting steps., * The regular schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m.
• Employees must remain available during scheduled working hours, except during approved meal periods and breaks.
• A five-minute grace period applies before and after the scheduled start time.
• When possible, employees should provide at least four hours’ notice if they expect to be late.
• Overtime must be approved in advance.
• Microsoft Teams is the primary form of internal communication.

Work Environment:

This job is primarily based in an indoor office environment with standard office equipment and facilities.

Physical Demands:

This job requires light physical activity performing nonstrenuous daily activities of an administrative nature. The employee must be able to stand or sit for extended periods of time.

• Associate’s or bachelor’s degree in Information Technology or a related field preferred; equivalent professional experience will also be considered.
• Three to five years of IT support or systems administration experience preferred.
• Experience administering Microsoft 365 and Exchange Online.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience with Intune or another endpoint-management platform.
• Familiarity with help desk ticketing systems.
• Knowledge of Apple Business Manager is preferred, but not required.
• Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points is preferred, but not required., * Associate’s or bachelor’s degree in Information Technology or a related field preferred; equivalent professional experience will also be considered.
• Two to five years of IT support or systems administration experience preferred.
• Experience administering Microsoft 365 and Exchange Online.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience with Intune or another endpoint-management platform.
• Familiarity with help desk ticketing systems.
• Knowledge of Apple Business Manager is preferred.
• Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points is preferred.

Pulled from the full job description

• 401(k)
• Retirement plan
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Pay: $26.00 - $28.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance