IT Support

We are seeking an experienced IT Support Specialist to join our team and serve as a key point of contact for end-user technical support, network administration, and IT operations. This role is ideal for someone who enjoys hands-on troubleshooting, wants exposure to broader IT projects, and is comfortable working across both Mac and Windows environments. You’ll work closely with the Director of IT on implementations, process improvements, and day-to-day operations that keep the organization running smoothly., * Provide first- and second-tier helpdesk support for hardware, software, and general technical issues across macOS and Windows platforms

• Diagnose and resolve desktop, laptop, printer, and peripheral issues in a timely manner
• Support general network management and troubleshooting, including switches, access points, and firewalls (Ubiquiti/UniFi experience preferred)
• Administer and support Microsoft Office 365, Google Workspace, Azure Active Directory (Entra ID), and SharePoint
• Perform routine administrative tasks via command line, PowerShell, and macOS Terminal (or equivalent scripting/automation tools)
• Assist with procurement of IT hardware and software, including vendor research, quote requests, and order tracking
• Maintain accurate IT asset management records (inventory, assignments, warranties, lifecycle tracking)
• Write and maintain clear Standard Operating Procedures (SOPs) and internal documentation
• Partner with the Director of Information and Integrations on system implementations, upgrades, and special projects
• Set up new hire equipment and manage offboarding/equipment recovery processes
• Maintain user accounts, permissions, and security best practices across cloud and on-prem systems
• Escalate complex issues appropriately and follow up to ensure resolution
• Travel to satellite offices or off-site locations as needed (up to approximately 10%)

• 2-4 years of experience in IT support, helpdesk, or a related technical role
• Solid working knowledge of both macOS and Windows operating systems
• Experience with general network administration and troubleshooting; familiarity with UniFi/Ubiquiti equipment strongly preferred
• Proficiency with Microsoft Office/Office 365 and Google Workspace administration
• Experience with Azure Active Directory (Entra ID) and SharePoint
• Comfort working in command-line environments (PowerShell and macOS Terminal or equivalent)
• Experience with basic IT procurement processes and IT asset management/inventory tracking
• Strong written communication skills, including experience creating SOPs and technical documentation
• Excellent multitasking skills and ability to prioritize in a fast-paced environment
• Strong customer service orientation and interpersonal communication skills
• Ability and availability to travel approximately 10% of the time
• Ability to lift and carry up to 50 pounds (networking and IT equipment)
• Ability to sit, stand, kneel, or crouch for extended periods (e.g., under desks, in server closets)

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator
• Experience supporting a hybrid or multi-office environment
• Familiarity with MDM/endpoint management tools (e.g., Jamf, Intune, NinjaOne)
• Basic understanding of IT security best practices

3.73.7 out of 5 stars Las Vegas, NV 89103 $55,000 - $75,000 a year - Full-time, Pulled from the full job description

• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Schedule / Hours of Work
• Weekdays normal business hours, weekends as needed

Compensation / Benefits

• Competitive base salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match of 5%
• Paid time off and holiday schedule

3G Productions is one of the country’s premier full-service live event production companies, headquartered in Las Vegas with operations in Nashville, Los Angeles, and Atlanta. The company is private-equity backed and currently in a period of rapid growth, operating with a fast-paced, scale-focused mindset.