Help Desk Tech/Computer Operator

About the Role - As a Help Desk Tech/Computer Operator, you will support daily IT operations, resolve technical issues, and assist with system maintenance in a secure, mission-driven environment. You’ll work closely with leadership and technical teams while contributing to operational and project-based initiatives.

What You’ll Do

• Provide technical support and assist with testing integrated computer systems
• Manage and prioritize assigned support tickets efficiently
• Communicate clearly with peers and leadership in a collaborative environment
• Transition smoothly between daily operations and project tasks
• Follow established SOPs and guidance from contract and government leadership
• Adapt to evolving technologies, systems, and policies
• Operate and support hardware, software, and mass storage systems
• Assist with installation, maintenance, and tuning of operating systems and automation tools
• Support communications and computer systems under supervision
• Travel locally using personal vehicle or company transportation, as needed

Diverse Business Systems, Inc. (DBS) is seeking a skilled and detail-oriented Help Desk Tech/Computer Operator to join our on-site team in Richmond, VA. This role is critical to support computer systems and networks that ensure reliable, secure, and efficient operations. The position is full-time and will be on-site in Richmond, VA., * Active DoD 8570 IAT Level II or III certification, such as: Security+ CE, CASP+ CE, CCNA Security, CySA+, GSEC, SSCP, CISSP (or AA)

• DLA CE Certification (Help Desk Tier II & III) - obtainable on first day of work
• Active DoD Secret Clearance
• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Willingness to work on-site in Richmond, VA, * Help desk: 1 year (Required)

License/Certification:

• IAT II or III certification? (Required)

Pulled from the full job description Referral program Tuition reimbursement 401(k) Health insurance 401(k) matching Paid time off Vision insurance, * 401(k) with match

• FSA / HSA
• Paid time off, including 11 holidays
• Medical, Dental, Vision, Life, Disability insurances, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance