Associate Salesforce Administrator

Are you driven by technology, innovation, and continuous improvement? Do you want to contribute to a company that helps its clients feel confident and secure about their future? As an Associate Salesforce Administrator, you will play a key role in supporting and enhancing our Salesforce platform, enabling business teams to work efficiently, make informed decisions, and deliver exceptional service to our clients.

This position is a great opportunity to showcase your technical and analytical skills while growing your Salesforce expertise within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration, learning, and innovation.

What You’ll Accomplish with Us

As an Associate Salesforce Administrator, you’ll be at the core of our mission. Here are the main responsibilities:

• Configure, maintain, and support Salesforce users, security settings, custom objects, workflows, reports, and dashboards.
• Support business processes across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud while assisting with platform enhancements and user adoption initiatives.
• Maintain data quality through data imports, exports, validation, reconciliation, and issue resolution activities.
• Support Salesforce governance, system testing, release management, documentation, and continuous improvement efforts.
• Provide end-user support, onboarding, training, and guidance to help teams maximize Salesforce capabilities and best practices.

• Is known for their strong analytical and problem-solving skills.
• Stands out for their attention to detail and commitment to data accuracy.
• Demonstrates strong communication and stakeholder support capabilities.
• Is recognized for their adaptability, collaboration, and willingness to learn new technologies.
• Has 3-5 years of Salesforce administration experience, preferably supporting Sales Cloud and/or Service Cloud environments.
• Holds a Salesforce Administrator Certification or is willing to obtain certification within the first year of employment., * Associate or bachelor’s degree in information systems, Business Administration, Computer Science, Data Analytics, or a related field.
• Familiarity with Salesforce security, reports, dashboards, Flow Builder, and data management concepts.
• Experience with Salesforce data management tools such as Data Loader.
• Exposure to Marketing Cloud and Salesforce integrations.
• Experience with SQL Server, Snowflake, or other enterprise data platforms is an asset.
• Familiarity with reporting and analytics platforms such as Power BI, Tableau, or Qlik is preferred.

English Proficiency: Intermediate level of English proficiency is required, as the role involves collaborating with business stakeholders, IT teams, and Salesforce users, as well as creating documentation and providing user support on a regular basis.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations., iA American Warranty, L.P., iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!