Systems Administrator

We are seeking a motivated Systems Administrator to join our Enterprise Technology team. In this role, you will support the day-to-day administration, troubleshooting, and maintenance of Microsoft 365, Entra ID, AWS, Windows Server, and core infrastructure services while developing hands-on experience across network and systems operations.

This role reports directly to the Manager, Network & Systems Operations and operates within established infrastructure standards. The position is designed for a developing administrator who can work independently on routine tasks while escalating complex technical, security, and infrastructure issues to senior team members.

Your Role on the Team Infrastructure Administration

• Manage and support Microsoft 365 administration, including user accounts, licenses, groups, Exchange Online, Teams, SharePoint, and related services
• Help with managing Entra ID administration, including user lifecycle management, group membership, MFA, conditional access support, and identity troubleshooting
• Support Windows Server environments, Active Directory services, file shares, permissions, and basic server maintenance
• Experience working with and troubleshooting virtual machines/Servers
• Assist with AWS administration tasks such as monitoring resources, supporting access requests, reviewing basic configuration items, and escalating issues as needed
• Assist with infrastructure monitoring, documentation, inventory updates, and routine operational checks

Execution & Implementation

• Execute routine infrastructure changes in accordance with established change management standards
• Assist with building, configuring, and maintaining development, test, and production server environments
• Support system patching, software updates, and scheduled maintenance activities under guidance from senior team members
• Assist with backup validation, restore testing, and disaster recovery readiness activities
• Support vulnerability remediation, endpoint/server hardening, and security hygiene tasks
• Contribute to infrastructure lifecycle, asset tracking, and hardware refresh activities

Operational Support

• Provide advanced support for escalated Microsoft 365, identity, server, and connectivity issues
• Participate in on-call rotation and provide support during game days and major events as needed
• Maintain accurate documentation, configuration notes, runbooks, and asset inventory records
• Support multi-site connectivity coordination across facilities including HQ, Arena, Practice Facilities, and colocation environments

Continuous Improvement

• Contribute to process improvement initiatives within Network & Systems Operations
• Strengthen cross-functional alignment with Helpdesk, Security, Arena Technology, and business teams

• 1-3 years of systems, helpdesk, cloud, or infrastructure support experience
• Working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, licensing, and user support
• Familiarity with Entra ID, Active Directory, user lifecycle management, MFA, groups, and access troubleshooting
• Basic understanding of Windows Server administration, server roles, file permissions, and common infrastructure services such as DNS and DHCP
• Familiarity with AWS services, cloud administration concepts, identity/access management, and basic resource monitoring
• Basic networking knowledge, including TCP/IP, VLANs, routing, switching, wireless connectivity, and troubleshooting methodology
• Exposure to virtualization, backup, endpoint management, monitoring, or security tools preferred

Professional Capabilities

• Foundational troubleshooting skills with a willingness to learn, ask questions, and follow issues through resolution
• Ability to work within defined operational standards, change management processes, and escalation paths
• Strong documentation discipline and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Clear written and verbal communication skills
• High degree of professionalism, accountability, and discretion
• High school diploma or GED required
• Bachelor’s degree in Information Technology or related field preferred; equivalent experience accepted
• Relevant certifications such as Microsoft Fundamentals, AWS Cloud Practitioner or other related certs are a plus

The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Indoor/outdoor basketball courts
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.