IT Support Technician

PDC Technology is seeking an IT Support Technician with approximately 1-3 years of professional IT experience to join our team.

This is a hybrid help desk and field-support position responsible for providing technical support to users across multiple client environments. You will troubleshoot day-to-day technology issues remotely while also traveling to client locations when hands-on support, installations, deployments, or troubleshooting are required.

The ideal candidate enjoys solving problems, working directly with people, and learning new technologies. Because we operate as an MSP, you will work with a variety of businesses, networks, systems, applications, and technology environments rather than supporting a single organization.

Responsibilities

• Provide technical support to client users by phone, remote support tools, email, and onsite visits
• Troubleshoot Windows desktops and laptops, Microsoft 365 applications, printers, mobile devices, peripherals, and common business applications
• Diagnose network connectivity, Wi-Fi, DNS, DHCP, VPN, and other common network-related issues
• Perform workstation installations, replacements, migrations, and new-user setups
• Install, configure, maintain, and troubleshoot operating systems and software applications
• Create and manage user accounts, permissions, groups, and access within Active Directory and Microsoft Entra ID
• Support Microsoft 365 environments, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint
• Assist with basic Windows Server and network administration
• Perform onsite troubleshooting and technology deployments at client locations
• Assist with the installation and replacement of workstations, network equipment, and other IT infrastructure
• Accurately document troubleshooting, work performed, and resolutions within our ticketing and documentation systems
• Take ownership of assigned support tickets and communicate clearly with clients throughout the resolution process
• Escalate complex technical issues when appropriate and collaborate with senior technicians, vendors, and other support resources
• Follow established IT and cybersecurity policies, procedures, and best practices
• Maintain accurate hardware, software, and client documentation
• Educate users on technology, cybersecurity awareness, and appropriate technology practices when needed, Because PDC Technology supports business clients and performs technology projects and maintenance, occasional after-hours or weekend work may be required for scheduled deployments, upgrades, maintenance, or other client needs.

• 1-3 years of professional IT support, help desk, desktop support, or similar experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows 10/11 environments
• Experience supporting Microsoft 365 applications and services
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, LAN/WAN, and VPN technologies
• Experience troubleshooting desktops, laptops, printers, peripherals, and mobile devices
• Familiarity with iOS and Android devices
• Ability to install, configure, and troubleshoot common business software
• Experience working with a help desk or ticketing system
• Strong written and verbal communication skills
• Excellent customer service skills and the ability to communicate technical concepts to non-technical users
• Ability to manage multiple priorities and support requests
• Ability to work independently while knowing when to escalate an issue
• Strong attention to detail and documentation

Preferred

• Previous experience working for a Managed Service Provider (MSP)
• Experience supporting multiple client environments
• Experience with Remote Monitoring and Management (RMM) or remote support platforms
• Experience with Windows Server administration
• Experience with Microsoft 365 administration
• Familiarity with cybersecurity tools such as endpoint protection, EDR/MDR, application control, email security, MFA, and password management
• Familiarity with firewalls, switches, wireless access points, and other network infrastructure
• Microsoft, CompTIA, or other relevant IT certifications, Because this position includes both remote support and onsite client service, candidates must be able to meet the following requirements:
• Possess a valid driver’s license and have reliable transportation
• Ability to travel to client locations throughout the greater Sacramento area as needed
• Ability to work onsite at the PDC Technology office and client locations when required
• Ability to work remotely when appropriate based on scheduling and business needs
• Ability to safely lift and carry computers, monitors, UPS systems, networking equipment, and other IT hardware weighing up to approximately 50 pounds
• Ability to work underneath desks, access network closets, install equipment, connect cabling, and perform other physical tasks commonly associated with onsite IT support
• Ability to maintain a professional appearance and demeanor while working at client locations
• Ability to communicate professionally with business owners, executives, managers, employees, vendors, and other IT professionals
• Ability to protect confidential client information and follow PDC Technology’s security policies and procedures
• Ability to successfully complete a background check as a condition of employment
• Ability to occasionally perform scheduled work outside normal business hours for deployments, maintenance, upgrades, or other client projects

What We’re Looking For

Technical ability is important, but we are equally interested in how you approach problems and interact with people.

We’re looking for someone who:

• Enjoys troubleshooting and figuring out why something isn’t working
• Takes ownership of problems rather than simply passing them along
• Communicates professionally and keeps clients informed
• Is comfortable working directly with business owners, executives, and employees
• Understands that good documentation is part of completing the job
• Can work independently at a client location while representing PDC professionally
• Is willing to ask questions and learn from more experienced team members
• Has an interest in cybersecurity and modern IT practices
• Wants to continue developing their technical skills and grow within the IT industry, The employee’s work location may vary based on client needs, scheduled projects, support requirements, and other business needs. Flexibility and the ability to travel between locations are important parts of this position.

Pulled from the full job description Mileage reimbursement On-the-job training Paid time off Paid holidays Opportunities for advancement

Full job description

IT Support Technician

About PDC Technology

PDC Technology, Inc. is a Sacramento-based Managed Service Provider (MSP) providing IT support, technology management, and cybersecurity solutions to small and mid-sized businesses.

We believe great IT support requires more than technical knowledge. It requires professionalism, communication, accountability, and a genuine commitment to helping clients succeed. We take pride in providing responsive, security-focused technology solutions while maintaining a high level of integrity in everything we do.

Our work environment includes:

• Casual, professional work environment
• Opportunities for professional growth and advancement
• On-the-job training and exposure to a wide range of technologies
• Hybrid/work-from-home opportunities when appropriate
• A small-team environment where your contributions have a direct impact
• Exposure to both traditional IT infrastructure and modern cybersecurity technologies, $23.00-$27.00 per hour, depending on experience, technical qualifications, and demonstrated capabilities.

This is a full-time, hourly position. PDC Technology provides opportunities for continued technical development, hands-on experience across a wide range of client environments, and advancement as technical skills and responsibilities grow., * 401(k) retirement plan

• Paid Time Off (PTO) following successful completion of the 90-day introductory period
• Paid company holidays
• On-the-job training and professional development
• Opportunities for industry training and certifications
• Hybrid/work-from-home opportunities when appropriate
• Mileage reimbursement for approved business travel
• Opportunities for advancement as technical skills and responsibilities increase

Work Location & Schedule

The normal work schedule for this position is 8am-5pm, Monday through Friday., If you enjoy technology, solving problems, helping people, and want exposure to a broad range of IT and cybersecurity technologies, we’d like to hear from you.

PDC Technology offers an environment where you can expand your technical skills, gain hands-on experience across a variety of business environments, and grow your career while being part of a team that takes pride in providing excellent service to its clients.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• Paid time off