Desktop Support Specialist

• Provide professional technical support to clients and end users
• Troubleshoot Windows desktop, laptop, printer, and peripheral issues
• Install, configure, maintain, and upgrade computers and software
• Support Microsoft 365, Outlook, Teams, OneDrive, and other business applications
• Create and manage user accounts, permissions, and access
• Troubleshoot basic LAN, Wi-Fi, VPN, and connectivity issues
• Assist with switches, firewalls, wireless access points, and other network equipment
• Assist with server administration, backups, and routine maintenance
• Monitor and manage systems using remote management and monitoring tools
• Assist with technology deployments, upgrades, cybersecurity tasks, and other IT projects
• Document troubleshooting steps, configurations, and resolutions
• Communicate clearly and professionally with clients
• Travel to client locations throughout San Mateo County and the surrounding Bay Area as needed, The position will involve working from the PDN office as well as traveling to client locations throughout San Mateo County, the Peninsula, and surrounding Bay Area.

We are looking for a Desktop Support Specialist to join our team as a full-time, salaried employee.

This is a hands-on IT position supporting PDN clients both remotely and on-site. The ideal candidate will have 1-3 years of IT support or desktop support experience and be comfortable troubleshooting Windows computers, Microsoft 365, printers, networking, and common business technology issues.

You will work directly with clients while continuing to develop your skills in networking, servers, cloud services, and cybersecurity. Experience with every technology listed below is not required. We are looking for someone with strong IT fundamentals who is willing to learn., Experience with several of the following is preferred:

• Windows 10/11
• Microsoft 365 / Office 365
• Active Directory and Entra ID
• Basic TCP/IP, DHCP, and DNS
• LAN, WAN, VLAN, Wi-Fi, and VPN technologies
• Network switches, firewalls, and wireless access points
• Ubiquiti / UniFi networking
• Windows Server
• Remote Monitoring & Management (RMM) platforms
• Backup and disaster recovery systems
• Endpoint security solutions
• Printers and business peripherals
• Basic network infrastructure and cabling

Experience with Syncro RMM is preferred. Experience with Ubiquiti / UniFi products is a plus., * 1-3 years of experience in desktop support, IT support, help desk, or a similar technical role preferred

• Strong troubleshooting and problem-solving abilities
• Working knowledge of Windows operating systems and Microsoft 365
• Basic understanding of networking concepts
• Ability to diagnose technical issues and develop effective solutions
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Comfortable working directly with business clients
• Professional appearance and attitude when working at client locations
• Reliable transportation and a valid driver’s license
• Ability to travel locally to client sites
• Willingness to continue learning new technologies and systems

Certifications

IT certifications are preferred but not required.

Certifications such as CompTIA A+, CompTIA Network+, Microsoft certifications, or similar industry certifications are a plus., We’re looking for someone who is dependable, technically curious, professional, and enjoys solving problems.

You don’t need to be an expert in every technology listed above. We’re looking for someone with strong IT fundamentals who can troubleshoot independently, communicate well with clients, and continue developing their technical skills.

If you enjoy working with technology, helping people, and solving real-world IT problems, we’d like to hear from you.

• $55,000 - $70,000 annual salary, based on experience
• Health insurance
• 401(k) retirement plan
• Full-time, salaried employment
• Monday-Friday schedule
• Hands-on experience with a wide range of IT technologies
• Exposure to networking, servers, cloud services, cybersecurity, and business technology
• Opportunities for professional growth and advancement
• A professional and team-oriented work environment

Schedule

Monday-Friday, typically 8:00 AM-5:00 PM

The position may occasionally require after-hours or weekend work to support client needs, scheduled maintenance, emergencies, or technology deployments., * 401(k)

• 401(k) matching
• Health insurance
• Retirement plan