Manager, Workplace Technology

• Workplace Technology & Platform Steward: Working closely with the Director of Infrastructure & Cybersecurity, you helped guide the evolution of core workplace technologies, including Microsoft 365, endpoint management, collaboration tools, and identity platforms, ensuring they remained secure, reliable, scalable, and intuitive for team members. Through thoughtful prioritization, coaching, and hands-on partnership with the team, you improved device lifecycle management, strengthened endpoint consistency, and reduced friction in the team member experience. New tools and capabilities were introduced with strong operational discipline, clear support expectations, clear prioritization, and long-term maintenance in mind.
• Operational Excellence & ITSM Driver: You’ve elevated Workplace Technology support into a proactive, systems-minded function that helps the business run more smoothly every day. By partnering closely with Helpdesk Engineers, managed service providers, and IT peers, you strengthened incident, request, problem, and change management practices in ways that improved consistency without adding unnecessary complexity. Over time, the team became more skilled at spotting trends, surfacing recurring pain points, and turning day-to-day support interactions into opportunities to improve the broader team member experience. Your focus on clear service metrics, strong documentation habits, and regular feedback loops helped build a culture that values knowledge-sharing, continuous improvement, and thoughtful support that keeps getting better over time.
• MSP & Cross-Functional Partnership Leader: You’ve built a culture of connected seamless support across Workplace Technology. By fostering strong collaboration between Helpdesk Engineers, managed service providers, IT teams, Facilities, and business partners, you help ensure team members receive efficient and consistent support. Your focus on clear communication, thoughtful escalation practices, and shared accountability strengthens partnerships and keeps the Torani team member experience at the center of every decision.
• People Leadership & Capability Builder: Your leadership brought clarity, confidence, and strong ownership to the IT service team. Through coaching, feedback, and hands-on support, you continue to strengthen the team’s technical skills, problem-solving, and customer service mindset. You fostered a culture of accountability, curiosity, collaboration, and service excellence, helping the team work proactively and effectively while supporting the evolving needs of the business.
• You Make Space for Fun: You helped create a team environment where people enjoy working together, feel appreciated, and find joy in the day-to-day.

• 5+ years of experience in IT management, workplace technology, or end-user support environments, with at least 5 years of people leadership experience
• ITILv4 certification or equivalent practical experience preferred
• Experience managing managed service providers and external vendors
• Strong hands-on knowledge of Microsoft 365, Autopilot, Intune, and identity platforms such as Okta or Entra ID / Azure AD
• Strong understanding of ITSM principles and experience improving service management workflows and tooling
• Experience implementing or improving enterprise service desk platforms and support processes
• Familiarity with endpoint management, endpoint security, and workplace technology lifecycle management
• Clear, confident communication skills with the ability to translate technical concepts for non-technical audiences

At Torani, we believe technology should make work easier, faster, and more connected. As we continue scaling toward our $1 Billion vision, we’re investing in the systems, support models, and digital workplace experiences that help our teams do their best work every day. We’re looking for a Manager, Workplace Technology, to lead and evolve team members technology experience across the organization. In this role, you’ll lead the service desk and workplace technology function, guiding a team of Helpdesk Engineers while partnering closely with managed service providers and cross-functional IT teams. You’ll help strengthen day-to-day service delivery, improve workplace technology support practices, and create a more consistent, scalable team member experience across the organization. From endpoint management and collaboration tools to ITSM workflows and vendor coordination, you’ll bring structure, operational discipline, and a people-first mindset to how technology support is delivered. At Torani, a Certified B Corporation, we flavor more than just drinks-we flavor lives. You’ll join a people-first, purpose-driven team where collaboration, curiosity, and continuous improvement are part of how we work. If you’re energized by building strong teams, simplifying complexity, and creating technology experiences that genuinely help people thrive, you’ll feel right at home here. Success Factors (First 12-24 Months)

• Team Member Experience Maker: The IT helpdesk team has taken the strong service culture already in place at Torani and continued raising the bar for what great support feels like. Team members know they can reach out and get thoughtful, dependable help from people who listen closely, get to the root of issues, and work toward solutions that last. The service standards, responsiveness, and support practices you’ve continued to strengthen have made technology feel easier, more seamless, and more reliable across the organization. As a result, issues are resolved faster, first-contact support is stronger, and repeated problems happen less often.