Desktop Administrator

• 4+ years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• Experience in Install/upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/applications.
• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer-focused attitude and a desire to deliver high-quality support.

Roles & Responsibilities Technical Skills

• Strong experience in:

Windows 10 / Windows 11 administration Microsoft Office / Microsoft 365 Active Directory / Azure AD Endpoint management tools (SCCM / Intune) Basic networking (TCP/IP, DNS, DHCP)

• Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).

Generic Managerial Skills, If any Should be able to lead and drive the project on his own.