Desktop Support Specialist

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.

• Experience in Install/upgrade of windows 11 on Laptops and Desktops.

• Experience in resolving user issues related to OS and laptop/desktop hardware issues.

• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.

• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.

• Experience in performing OS installations, upgrades, patching, and driver updates.

• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.

• Experience in installation and configuration of hardware and software/applications.

• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.

• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.

• Coordinate with vendors for any hardware repairs and warranty services/issues.

• Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro

• Work closely with other functional teams for escalated issues.

• Ensure SLA compliance for tickets, escalations, and service requests.

• Excellent communication and interpersonal skills.

• Ability to work well both independently and as part of a team.

• Customer-focused attitude and a desire to deliver high-quality support.

Roles & Responsibilities

Technical Skills

• Strong experience in:

o Windows 10 / Windows 11 administration

o Microsoft Office / Microsoft 365

o Active Directory / Azure AD

o Endpoint management tools (SCCM / Intune)

o Basic networking (TCP/IP, DNS, DHCP)

• Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).

Generic Managerial Skills, If any

Should be able to lead and drive the project on his own.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Life insurance
• Flexible schedule, * 401(k)
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance